Email delivery degradation

  • Resolved solucionesweb2142

    (@solucionesweb2142)


    2 years, 4 months ago

    Hello,

    Newsletters do not reach recipients

    I checked the “System Status” tab of the plugin and it gives me the following information:

    CRON: last observed error – SendingQueue: sending has been paused.
    DELIVERY QUEUE: Error: MailPoet’s delivery service was temporarily suspended on your site due to email delivery degradation.

    I have searched your knowledge base for help and it says I need to contact you to review my case and reactivate my service.

    Can you help me?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @solucionesweb2142,

    We sent you an email with more details about what happened and also restored the sending for your account.

    Let us know if you need any further help!

    Thread Starter solucionesweb2142

    (@solucionesweb2142)

    Hello,

    Thanks for the reply!

    Can you tell me to which address you sent the information with the details about what happened?

    Thread Starter solucionesweb2142

    (@solucionesweb2142)

    Hello,

    I’m checking the system status tab again and I keep getting the same thing:

    CRON: last observed error – SendingQueue: sending has been paused.
    DELIVERY QUEUE: Error: MailPoet’s delivery service was temporarily suspended on your site due to email delivery degradation.

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @solucionesweb2142,

    We sent the email to the email address associated with your MailPoet.com account.

    If you still can’t send emails, please ensure to click the “Resume sending” button on the MailPoet > Emails page.

    Let us know if it works!

    Thread Starter solucionesweb2142

    (@solucionesweb2142)

    Hello,

    I’m going to check it out.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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