Email designer fails to load in astra theme 4.8.3

Addl env info:

• WP 6.6.2
• Gutemberg blocks
• WC 9.3.3
• PHP 8.2.23

Hello, I have the same problem.
I had already configured custom emails more than 2 years ago.
Now I need to change some texts, the Kadence customizer is blank, the page title says “Customize – Loading” and on the left bar “customizing…” and the name of the website.
On the right side, nothing appears.
WordPress 6.6.2
Astra 6.8.3
PHP 8.3.12
Memory limit 1024 Mb
Elementor 3.24.7
Kadence WooCommerce Email Designer – 1.5.13

Muchas gracias por la ayuda!

Same issue here. Looking forward to a solution from Kadence!

Same issue.

Hi there,

We can assist you on this.

Can you ensure with your hosting provider that your Server Settings are at least the recommended settings or greater? You can confirm these settings with your host if you are not familiar with configuring your server settings.

• PHP Memory Limit – 512MB
• Max Post Size – 50MB
• WP Memory Limit – 128/256MB
• Max Upload Size – 50MB
• Max Input Vars – 2500
• Max Execution Time around 300

Can you check if you have any errors on your browser console when you are on the Customizer? To check your console logs, refer to this article: https://www.kadencewp.com/kadence-theme/knowledge-base/troubleshooting/how-to-view-console-log-errors

If you are not familiar with website error logs, I suggest reaching out to your hosting provider and having them check your PHP error logs.

Some hosting providers have a built-in way to view your error log. If yours doesn’t, you can manually turn on debugging mode to view your error log.

You can ask your hosting provider for assistance on determining which error log entry is created by this event: https://www.kadencewp.com/help-center/docs/kadence-theme/how-to-enable-the-wordpress-error-logs/

Please go through our troubleshooting guide (the ones you haven’t gone through yet) so we can rule out some possible causes: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

Sometimes, plugins can be the source of this issue. Disable your plugins one by one and check if the error disappears after each deactivation.

This will help you identify if a specific plugin is causing the problem.

This issue might have arise with one of your plugins being incompatible with your WordPress version. If that is the case, try updating your active plugins to the latest version starting with the Kadence plugins and themes.

Let us know how we could help you further.

Kind Regards,
Michael Taro

Hi @michaeltarongoy,

I am not the author of this thread, but I would like to share my actions.
My server settings are equal to or greater than the recommended settings.

I cleared my cache.
I doubt the issue is caused by plugins because several of us are experiencing the same problem.

The console displays errors when I access the Customizer. Would it help?
1.
GET /wp-admin/customize.php…………..-woomail-preview%3D1:1
https://mysite.xx/wp-admin/customize.php-woomail-preview%3D1
500 (Internal Server Error)

2.
react-dom.min.js?ver=18.3.1:2 Uncaught Error: Minified React error #200; visit https://reactjs.org/docs/error-decoder.html?invariant=200 for the full message or use the non-minified dev environment for full errors and additional helpful warnings.
at n.render (react-dom.min.js?ver=18.3.1:2:128440)
at HTMLDocument. (admin-notices.js?ver…e5dd4884efaf:1:1810)
n.render @ react-dom.min.js?ver=18.3.1:2
(anonymous) @ admin-notices.js?ver…a8586e5dd4884efaf:1

3.
load-scripts.php?c=0…m-ready&ver=6.6.2:2 Uncaught ReferenceError: columns is not defined
at Object.initToggles (nav-menu.min.js?ver=6.6.2:2:9755)
at Object.init (nav-menu.min.js?ver=6.6.2:2:929)
at HTMLDocument. (nav-menu.min.js?ver=6.6.2:2:25631)
at e (load-scripts.php?c=0…y&ver=6.6.2:2:27028)
at load-scripts.php?c=0…y&ver=6.6.2:2:27330
initToggles @ nav-menu.min.js?ver=6.6.2:2
init @ nav-menu.min.js?ver=6.6.2:2
(anonymous) @ nav-menu.min.js?ver=6.6.2:2
e @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
setTimeout
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
e @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
setTimeout
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
c @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fireWith @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fire @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
c @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fireWith @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
setTimeout
(anonymous) @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
c @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fireWith @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fire @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
c @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
fireWith @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
ready @ load-scripts.php?c=0…m-ready&ver=6.6.2:2
P @ load-scripts.php?c=0…m-ready&ver=6.6.2:2

Here’s the hotfix (for Astra theme):

File: themes/astra/inc/customizer/class-astra-customizer.php

Change from (line 145):

// Bail early if it is the Kadence WooCommerce Email Designer plugin customizer.
if ( class_exists( 'Kadence_Woomail_Designer' ) ) {
    if ( Kadence_Woomail_Designer::is_own_customizer_request() || Kadence_Woomail_Designer::is_own_preview_request() ) {
        return false;
    }
}

To (or just delete this block):

// Bail early if it is the Kadence WooCommerce Email Designer plugin customizer.
if ( class_exists( 'Kadence_Woomail_Designer' ) ) {
    if ( Kadence_Woomail_Designer::is_own_customizer_request() || Kadence_Woomail_Designer::is_own_preview_request() ) {
        // return false;
    }
}

Of course it will be reset on every theme update, so we would have to make a proper bug report probably.

It’s quite funny: they added a check to make it to work for this plugin (!) but they did exactly the opposite – broke it.

Maybe only the new version of the plugin is broken, and this check helped for the old version…

Hi @vladlu ,

Thank you for the hotfix! It works perfectly.

Hi there,

Thanks for sharing with us your solution.

This is an override on the Astra theme file. And yes it would get overridden on a theme update. I recommend reaching out to the Astra support team so they can make the appropriate changes to the base code.

Thank you for your understanding!
 
Kind Regards,
Michael Taro

Hi there,

Astra support team is on it ??
https://www.ads-software.com/support/topic/conflict-with-kadence-woocommerce-e-mail-designer-2/