Email Error

  • Resolved sterndesign

    (@sterndesign)


    2 months ago

    Hello Mark!

    I’ve just set up a new form and when I try to submit it, I’m seeing the message: “Error sending email.”

    Submissions are being logged.

    I’m using Postmark App for email sending, and test emails are working, so I’m not sure what the problem might be. Any ideas what might be causing the issue?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mark Westguard

    (@westguard)

    @sterndesign

    This is most often an upstream issue unrelated to WS Form itself. That error messages suggests that the wp_mail hookable function in the Postmark plugin failed. Unfortunately I don’t think the Postmark add-on sets an error message therefore we are unable to capture it.

    I’d recommend checking that your To address is correct. We’ve also had reports that the Postmark add-on doesn’t like characters such as & in the display name. You could try setting the To address to be only the email address and not a display name.

    Also ensure your From address is from a domain that has been validated in Postmark. You can learn more about setting up Postmark with WordPress here:

    https://theadminbar.com/smtp/

    Thanks!

    Thread Starter sterndesign

    (@sterndesign)

    Thanks for the reply, Mark. I was able to get the emails sending by swapping the ampersand out of the site title with the word “and.” Good to know!

    Thread Starter sterndesign

    (@sterndesign)

    Hi again Mark, not sure how much back and forth you do here, but I’m still having issues.

    It seems that the notifications will only send to the site admin. Here’s a screenshot of the notification email settings. The recipient is not the site admin, but the business owner:

    https://snipboard.io/kA3hew.jpg

    I’ve also setup an email to send to the prospect after form completion, but these don’t send off at all. Screenshot of setup:

    https://snipboard.io/8Ou59U.jpg

    Do you think there is some other conflict going on here? Or could there me some misconfiguration within the plugin?

    Thanks kindly!

    Plugin Author Mark Westguard

    (@westguard)

    We send emails via the standard wp_mail pluggable function in WordPress. Postmark plugs into that and is responsible for email delivery thereafter.

    I would recommend checking that your Postmark account is set up correctly and that the From address you are using is fully validated with Postmark. Also double check that field ID 3 is your email address and field ID 1 is the display name you want to use.

    We have seen issues where some SMTP plugins are not fully RFC 2822 compliant, which wp_mail requires. In which case, try only setting the email address and leave the Display Name settings empty.

    We have some more information here:

    https://wsform.com/knowledgebase/email-notifications-not-working/

    If issues persist I’d recommend reaching out to Postmark for support as they will be able to confirm your account is set up properly.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.