email error message

  • francoisbenard080652

    (@francoisbenard080652)


    2 years ago

    Hi,

    I have this error message that appears when sending an email via the form:

    “An error occurred when sending your message. Please try again later.”

    This problem is repeated on another site I made. Both sites are built on WordPress and the theme THE 7.

    I disabled the extension and installed it again, the problem persists.

    I’m not a developer,

    Thank you for your help,

    Fran?ois Bénard

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • jimleeder123

    (@jimleeder123)

    I am having the same problem with a few websites that haven’t had the problem reported until today. Is there an issue with the servers?

    Ian Sackofwits

    (@plantprogrammer)

    Hey, francoisbenard080652, it looks like the contact form fails to send because of an email issue.

    I would recommend installing an SMTP plugin and completing a sample submission to see if that addresses the issue; it could be the server email settings are not properly configured.

    Thread Starter francoisbenard080652

    (@francoisbenard080652)

    Thanks Ian, but I don’t know much about solving the problem,

    Fran?ois

    jimleeder123

    (@jimleeder123)

    My problem was fixed – the “From” address was entered incorrectly. It was an issue with Postmark rather than this plugin!

    Thread Starter francoisbenard080652

    (@francoisbenard080652)

    Hi,


    <span lang=”EN-US” style=”mso-ansi-language:EN-US”>Messages can no longer be sent via the form after the last update, . The same problem appears on several sites that I manage. </span>They are built under WordPress and THE7.

    <span lang=”EN-US” style=”mso-ansi-language:EN-US”>Example on the following site: https://sea-environnement.fr/?</span&gt;

    <span lang=”EN-US” style=”mso-ansi-language:EN-US”>Cordially</span>

    <span lang=”EN-US” style=”mso-ansi-language:EN-US”>Fran?ois Bénard</span>

Viewing 5 replies - 1 through 5 (of 5 total)
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