Email fails only when I use a particular email.

  • This is not the straightforward email error. The only email that fails is the email address associated with the domain. For example. The domain is https://www.xyz.com. So I try to send from [email protected] and it fails. But is I try [email protected] the email sends and is received normally. The problem was originally noticed while trying to get a contact form to work. The form fails. The admin change email notification fails as described. A check email plugin fails as described as well. Only to the associated domain.

    Note: I have tested the email address with my mail client – both send and receive – and the email address works fine.

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  • The times that I’ve seen that before is when emails are hosted somewhere external to the hosting server. As an example, something like Office 365 or Gmail. It’s pretty much always been DNS settings that aren’t correct.

    What happens is that the server tries to send the email to the main domain, and ends up trying to deliver it to the server. As the server doesn’t handle the email, it either rejects it, blackholes it, or stores it in a “default” email address as an error. You should check the email boxes and logs on your server to see if that’s happening.

    If that’s the case, you’ll need to look at the DNS settings needed by your email provider to see what needs to be changed.

    I have also encountered this issue once while using an external SMTP email service provider. In my case my email SMTP service provider will never deliver email again to a bounced ID.

    For example: I do not have [email protected] and try to send it an email, it will bounce back, now I create that email ID but my provider will never deliver again to that bounced ID.

    A misconfigured DNS or a blacklisted domain/IP can also be the cause. A wrong from address can be the issue.

    You must be getting a bounce back report, just read it and you will get to know the exact cause of issue.

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