Email for new order Denied By Rules

Hey @eccellenzatoscana

I understand that the new order’s email notifications aren’t being sent out.

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, if any, please share a copy of any fatal error log found under WooCommerce > System Status > Log

Thanks!

### WordPress Environment ###

WordPress address (URL): https://eccellenzatoscana.eu
Site address (URL): https://eccellenzatoscana.eu
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: wqn_
Dimensione totale database: 42.69MB
Dimensione dati database: 33.81MB
Dimensione indice database: 8.88MB
wqn_woocommerce_sessions: Dati: 2.02MB + indice: 0.05MB + motore InnoDB
wqn_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wqn_woocommerce_order_items: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wqn_woocommerce_order_itemmeta: Dati: 0.28MB + indice: 0.30MB + motore InnoDB
wqn_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wqn_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_actionscheduler_actions: Dati: 1.02MB + indice: 0.42MB + motore InnoDB
wqn_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_actionscheduler_logs: Dati: 0.34MB + indice: 0.22MB + motore InnoDB
wqn_ce4wp_abandoned_checkout: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_ce4wp_contacts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_cli_cookie_scan: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_cli_cookie_scan_categories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_cli_cookie_scan_cookies: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_cli_cookie_scan_url: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_cli_scripts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
wqn_ddt_brt: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_ddt_brt_mittenti: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_duplicator_packages: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wqn_em_bookings: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wqn_em_events: Dati: 0.02MB + indice: 0.14MB + motore InnoDB
wqn_em_locations: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
wqn_em_meta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_em_tickets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_em_tickets_bookings: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_e_events: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_gla_budget_recommendations: Dati: 0.22MB + indice: 0.14MB + motore InnoDB
wqn_gla_merchant_issues: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_gla_shipping_rates: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wqn_gla_shipping_times: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_gs_logo_slider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_mcisoe_options: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_mcisoe_suppliers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_ms_snippets: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_ngg_album: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_ngg_gallery: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_ngg_pictures: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wqn_options: Dati: 7.08MB + indice: 0.17MB + motore InnoDB
wqn_postmeta: Dati: 5.52MB + indice: 2.83MB + motore InnoDB
wqn_posts: Dati: 11.52MB + indice: 0.31MB + motore InnoDB
wqn_rank_math_analytics_inspections: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
wqn_rank_math_analytics_objects: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wqn_rank_math_internal_links: Dati: 0.27MB + indice: 0.09MB + motore InnoDB
wqn_rank_math_internal_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_snippets: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_termmeta: Dati: 0.08MB + indice: 0.13MB + motore InnoDB
wqn_terms: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
wqn_term_relationships: Dati: 0.13MB + indice: 0.08MB + motore InnoDB
wqn_term_taxonomy: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wqn_trp_dictionary_it_it_en_gb: Dati: 0.38MB + indice: 0.45MB + motore InnoDB
wqn_trp_gettext_en_gb: Dati: 0.41MB + indice: 0.47MB + motore InnoDB
wqn_trp_gettext_it_it: Dati: 1.52MB + indice: 0.61MB + motore InnoDB
wqn_trp_original_meta: Dati: 0.31MB + indice: 0.47MB + motore InnoDB
wqn_trp_original_strings: Dati: 0.28MB + indice: 0.27MB + motore InnoDB
wqn_usermeta: Dati: 0.06MB + indice: 0.03MB + motore InnoDB
wqn_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wqn_wcpdf_invoice_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wcpdf_packing_slip_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wcpdf_receipt_number: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
wqn_wc_admin_note_actions: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wqn_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_wc_order_product_lookup: Dati: 0.06MB + indice: 0.06MB + motore InnoDB
wqn_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wqn_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wqn_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_wc_product_meta_lookup: Dati: 0.06MB + indice: 0.09MB + motore InnoDB
wqn_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_woocommerce_amazon_buyer_index: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wqn_wpam_actions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_affiliates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_affiliates_fields: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_creatives: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_events: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_impressions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_paypal_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_tracking_tokens: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_tracking_tokens_purchase_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpam_transactions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_admin_notices: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_circles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_image_overlays: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_maps: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_point_labels: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_polygon: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_polylines: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpgmza_rectangles: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wqn_wpml_mails: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
wqn_wpmm_subscribers: Dati: 0.02MB + indice: 0.00MB + motore InnoDB

### Post Type Counts ###

attachment: 810
cartflows_flow: 1
cartflows_step: 3
cookielawinfo: 6
display_type: 7
e-landing-page: 7
elementor_library: 1
event: 1
gl_js_maps: 1
gs-logo-slider: 1
language_switcher: 4
location: 2
logosliderwp: 2
nab_experiment: 1
nav_menu_item: 65
ngg_gallery: 1
ngg_pictures: 18
oembed_cache: 2
page: 86
popup: 2
popup_theme: 8
product: 137
product_variation: 407
pwbf_deal: 1
pwbf_event: 1
revision: 724
shop_coupon: 1
shop_order: 66
shop_order_refund: 1
was: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (53) ###

Polylang: by WP SYNTEX – 3.2.5
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.11

CartFlows: by CartFlows Inc – 1.10.1
Click to Chat: by HoliThemes – 3.10
Code Snippets: by Code Snippets Pro – 3.1.1
GDPR Cookie Consent: by WebToffee – 2.1.2
Creative Mail by Constant Contact: by Constant Contact – 1.5.3
Duplica pagina: by mndpsingh287 – 4.4.9
Duplicator: by Snap Creek – 1.4.7
Events Manager: by Marcus Sykes – 5.12.1
Facebook for WooCommerce: by Facebook – 2.6.18
DHL Express Live Rates: by Octolize – 2.1.0
Getwid: by MotoPress – 1.8.2
Google Listings and Ads: by WooCommerce – 2.0.1
Jetpack: by Automattic – 11.1.2
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.12
Google Ads & Marketing di Kliken: by Kliken – 1.0.8
Logo Slider: by LogicHunt – 3.2.4
Mailchimp for WooCommerce: by Mailchimp – 2.7.1
Meks Quick Plugin Disabler: by Meks – 1.0
Microsoft Clarity: by Microsoft – 0.7.5
Popup Maker: by Popup Maker – 1.16.7
PublishPress Authors: by PublishPress – 3.19.1
Black Friday and Cyber Monday for WooCommerce: by Pimwick
LLC – 1.60

Rank Math SEO: by Rank Math – 1.0.93.1
SiteGround Optimizer: by SiteGround – 7.2.0
Stackable - Gutenberg Blocks: by Gambit Technologies
Inc – 3.4.1

Supplier Order Email: by MCI Desarrollo – 1.5.8
TranslatePress - Multilingue: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.3.1

Trustpilot-reviews: by Trustpilot – 2.5.914
Shipping Packages for WooCommerce: by OneTeamSoftware – 1.1.25
DDT BRT: by Web alch Lab – 1.0.1
Woo Corrispettivi: by laboratorio d'Avanguardia – 0.1
Order Splitter for WooCommerce: by Fahad Mahmood – 4.6.7
WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1
Country Based Restrictions for WooCommerce: by zorem – 3.2
WooCommerce Advanced Shipping - Advanced Pricing: by Jeroen Sormani – 2.2.1
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.14
WooCommerce Amazon Pay: by WooCommerce – 2.2.2
WooCommerce Stripe Gateway: by WooCommerce – 6.4.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.11
WooCommerce Menu Cart: by WP Overnight – 2.12.0
WooCommerce Payments: by Automattic – 4.4.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.0
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.22
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.0.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.2
WooCommerce: by Automattic – 6.7.0
SiteGround Central: by SiteGround – 2.0.7
WP Go Maps (formerly WP Google Maps): by WP Go Maps – 9.0.6
WP Mail Logging: by Wysija – 1.10.4
WP Mapbox GL JS Maps: by Mapster Tech – 3.0.1
NextGEN Gallery: by Imagely – 3.26

### Inactive Plugins (18) ###

Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 4.1.0
Age Gate: by Phil Baker – 2.21.0
Agy: by Patrick Posner – 4.3.1
CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.2
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 2.3.1
Elementor: by Elementor.com – 3.6.7
FedEx Live Rates: by Octolize – 2.1.0
Flexible Shipping: by Octolize – 4.13.1
Menu Image: by Freshlight Lab – 3.0.8
Nelio A/B Testing: by Nelio Software – 5.3.1
Password Protected: by WPExperts – 2.5.3
Smartarget Telegram - Contact Us: by Smartarget – 1.0.8
UPS Live Rates and Access Points: by Octolize – 1.18.0
Widget for Social Page Feeds: by Milap Patel – 6.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
WordPress Responsive Age Verification: by DesignSmoke Web Developers – 1.4.0
WP Maintenance Mode & Coming Soon: by Themeisle – 2.4.6
WP Telegram: by WP Socio – 3.1.9

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /shop/
Carrello: #6 - /cart/
Pagamento: #7 - /checkout/
Il mio account: #8 - /my-account/
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Ashe
Version: 2.199
Author URL: https://wp-royal.com/
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-21 14:02:42 +00:00
Options: ?
Notes: 98
Onboarding: completed

### WooCommerce Payments ###

Version: 4.4.0
Connected to WPCOM: Sì
Blog ID: 190870630
Account ID: acct_1JJ1fA2EZF1QxA3L

### Action Scheduler ###

Complete: 1.076
Oldest: 2022-06-19 17:57:28 +0000
Newest: 2022-07-20 17:44:21 +0000

Failed: 1
Oldest: 2021-10-30 17:23:44 +0000
Newest: 2021-10-30 17:23:44 +0000

Pending: 4
Oldest: 2022-07-20 22:16:33 +0000
Newest: 2022-07-23 00:38:54 +0000

### Status report information ###

Generated at: 2022-07-20 17:44:29 +00:00

I don’t see any fatal error on Log section.

Regards,
Giovanni

Hello,

Can you temporarily deactivate the plugin:
Supplier Order Email: by MCI Desarrollo – 1.5.8

Then you can create a new order, and check if the new order email is being sent/received?

If that does not work you can perform a conflict test, as follows:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Create a new test order on your site, and check if the email is sent/received

At this point check if the issue is still present, if not, it means there was a conflict and you can reactivate the theme and plugins gradually one by one and check again after each reactivation until the cause of the issue is found. You can find a more detailed explanation on how to do a conflict test here.

Let us know what you find.

It’s strange because until yesterday I didn’t have any issue on email notification and I didn’t activated any plug in in meantime or changed the Theme.

Regards,
Giovanni

Hello,

It’s strange because until yesterday I didn’t have any issue on email notification and I didn’t activated any plug in in meantime or changed the Theme.

I understand what you are saying. That sounds like touching the production site is not the route to take, you can ask your host for a staging facility to run the test, or you can use this plugin WP Staging for quickly spinning up a new test site without touching the production site.

Let us know how it goes.