Email from Contact form shows HTML escaped characters

  • Resolved brnskll

    (@brnskll)


    10 years, 2 months ago

    Why is this, and how can it be corrected so that we get clean emails?
    Here is an example of the postings which look like this:
    :
    ’Job:
    ’Company:
    ’Contact:
    ’Website’:
    ’Are:

    contact:

    ”Name”: *****
    ”Email”: ******
    ”Business”: *******
    ”Website”: *******
    ”Comment”: Hi , *******

    https://www.ads-software.com/plugins/jetpack/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter brnskll

    (@brnskll)

    We are getting postings which look like this:
    :
    & # 8 2 1 7 ; Job: ***

    contact:

    & # 8 2 2 1 ; Name & # 8 2 2 1 ;: ****

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post the contact form shortcode as it appears in the post editor on your site, so I can try to reproduce the problem on my end?

    Thanks!

    Thread Starter brnskll

    (@brnskll)

    [contact-form to='[email redacted]' subject='Association of Professional Piercers Jobs'][contact-field label='Job Type' type='select' required='1' options='Piercer Wanted,Piercer Available,Guest Piercer Wanted,Guest Piercer Available,Piercing Apprenticeship Available,Piercing Apprenticeship Wanted,Other,'/][contact-field label='Company Name' type='text' required='1'/][contact-field label='Job Location' type='text' required='1'/][contact-field label='Are there APP members employed at this studio?' type='select' required='1' options='YES! There are APP members employed at this studio.,No. There are no APP members employed at this studio.,I would like to work with APP members'/][contact-field label='Job Description' type='textarea' required='1'/][contact-field label='Contact Name' type='name' required='1'/][contact-field label='Contact Email' type='email' required='1'/][contact-field label='Website' type='url'/][/contact-form]

    After updating WordPress and Jetpack, it seems to work differently again, but I’m not sure if it has been rectified.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    it seems to work differently again

    Do the emails still include HTML escaped characters?

    I tried using that shortcode on a test site of mine, and the emails do not include any extra characters:
    https://i.wpne.ws/ZCnK

    Thread Starter brnskll

    (@brnskll)

    No more escaped characters, as far as I know.

    I think there may have been a conflict between Jetpack and iThemes security

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I just activated iThemes security on my test site and submitted a new feedback form, but I couldn’t reproduce the issue. iThemes security includes several options, though, so your configuration might have been different from mine.

    Let me know if the issue comes up again, and if you can narrow the conflict down to a specific iThemes security setting!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Email from Contact form shows HTML escaped characters’ is closed to new replies.