email from website are saving in sent items

Hi @bhagwandada,

Please paste a copy of your Post SMTP diagnostics log.

Kind Regards,
Tim

What is that? how can i get that “Post SMTP diagnostics log”??

Hi @bhagwandada,

If you go into Post SMTP > Post SMTP, then on the right hand section you will find Diagnostic Test under the heading Troubleshooting.

Kind Regards,
Tim

Thank you so very much…
===

Mailer: postsmtp
HostName: signatureyashmagh.com
cURL Version: 7.66.0
OpenSSL Version: OpenSSL/1.1.1k-fips
OS: Linux us262.siteground.us 3.12.18-clouder0 #1 SMP PREEMPT Mon Sep 21 14:18:04 EEST 2020 x86_64
PHP: Linux 7.2.34 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.7.1 en_US UTF-8
WordPress Theme: Signature Yashmagh
WordPress Plugins: WPML Multilingual CMS, Advanced Custom Fields PRO, Classic Editor, Custom Order Numbers for WooCommerce, Duplicate Page, Easy Registration Forms, Facebook for WooCommerce, Flexible Shipping, Intuitive Custom Post Order, Kadence WooCommerce Email Designer, LiteSpeed Cache, Mailchimp for WooCommerce, MC4WP: Mailchimp for WordPress, WooCommerce Sync for QuickBooks Online – by MyWorks Software, New User Notification, n-genius Payment Gateway, Ninja Forms, Post SMTP, Redirection, Shipox, WooCommerce Side Cart, CCAvenue iframe Payment Gateway for WooCommerce, SVG Support, WC Hide Shipping Methods, WooCommerce Cart Abandonment Recovery, Checkout Field Editor for WooCommerce, Advanced Order Export For WooCommerce, WooCommerce Multilingual, WooCommerce Product Add-ons, WooCommerce Shipping & Tax, WooCommerce, WPC Composite Products for WooCommerce, WPML Media, WPML String Translation, WPML Translation Management
WordPress wp_mail Owner: /home/customer/www/signatureyashmagh.com/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart, PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.23
Postman Sender Domain (Envelope|Message): signatureyashmagh.com | signatureyashmagh.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:login://smtp.office365.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 2519 | 27
Postman Email Log (Enabled|Limit|Transcript Size): No | 250 | 128
Postman Run Mode: log_only

Hi @bhagwandada,

Your set up looks correct on paper – are you having problems only with WooCommerce emails, or all WordPress emails?

Please take a look at the session log for the failed emails too, and see if there are any clues.

If you can paste it here, please do – but you must omit all private information before posting. The session log may contain server credentials, so it is important you redact them first.

Kind Regards,
Tim

All emails triggered from the website, one copy is saved in “SENT” items and that is the only problem.

Hi @bhagwandada,

The emails appear in the Sent folder of your 365 email account?

Kind Regards,
Tim

Yes ??

Hi @bhagwandada,

Thanks for the feedback – I’ve not heard of this before, though it does sound similar to the issues with the 365 API extension we have separately.

@yehudah – of interest?

Kind Regards,
Tim