Email function Admin to User not working

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author smartypants

    (@smartypants)

    The first thing I can think of is to check the user’s spam folder and make sure the email is not being blocked. If that doesn’t help, please let us know.

    i have exactly a same problem. Some solution?

    I have the same issue, nothing is in the spam folder.

    BR

    Plugin Author smartypants

    (@smartypants)

    Under settings > mail settings, make sure that the appropriate subject and body tags are filled in. If they are left blank, the email will not be sent.

    jud-2015

    (@jud-2015)

    I have the same problem.

    When an user upload a file, the admin and the user get an email.

    However when is the admin who transfers a file to a user, this user never gets an email notification.

    Plugin Author smartypants

    (@smartypants)

    Please make sure you fill out all emails in the email settings

    Same Problem here…

    all email filled out nicely (with text, titel etc)

    – if ADMIN adds a file to user “xxx” (via admin menu), ADMIN will get an email
    – user xxx does not get an email at all

    checked with different email adresses (yahoo, gmail), spam folder checked.

    could you please kindely advise ?

    thanks alot !

    Plugin Author smartypants

    (@smartypants)

    We just released an update finally fixing this issue. This issue only affected the free version

    please update: 2.6.2.5

Viewing 8 replies - 1 through 8 (of 8 total)
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