email has not send

Hi @dharmishtha-patel

Thank you for reaching out, and sorry for any inconvenience caused. If I understand correctly, there’s an issue and your emails are not sent? Or are sent but not delivered to the customer?

Kindly, follow below steps and let me know what is, and what is not working for you:

1. What about standard WooCommerce notifications? Working without any issues, or you also have some problems with them?
2. Use the Send test feature and try to send test emails to two different emails.
3. Check the Outcomes tab located in the ShopMagic’s menu. What labels do you see in the table? Completed or Failed?
4. Test your spamminess. You can check it on Mail Tester website. Just email an address generated by the Mail Tester website, check the report and let me know what’s your score.

Since we haven’t heard from you for a while, I’m going to go ahead and marking this thread as resolved. If you have any other questions or concerns, don’t hesitate to open a new one or continue the discussion here.

Use the Send test feature and try to send test emails to two different emails.

send test email successfully https://prnt.sc/17sjtlv

Check the Outcomes tab located in the ShopMagic’s menu. What labels do you see in the table? Completed or Failed?

but here it not come any entry

Test your spamminess. You can check it on Mail Tester website. Just email an address generated by the Mail Tester website, check the report and let me know what’s your score.

i have also check spam not get email I have only gmail email id has get mail any domain name has not get email like [email protected] email has not get email

please help me

Hi @dharmishtha-patel

Could you check one more thing? Instead of using a Send test, try to trigger an automation, and then check its status in the Outcomes.

In other words, create an automation for New Order, and act like a customer, by placing an order. ShopMagic will trigger your automation, and it should be properly registered by Outcomes.

Could you clarify a result of testing your email in https://www.mail-tester.com/ domain? What score did you receive?

Looking forward to your answer,

All email is come in my email but this regarding mail has not come

• This reply was modified 3 years, 8 months ago by Dharmishtha Patel.

Before my gmail is working now this has stop now

Hi there,

Sorry to hear that you still have some troubles. However, if you want to resolve it, we will need some more precise information. I’ll refer to some of my previous questions, which are unanswered:

1. Could you try to trigger an automation, and then check its status in the Outcomes. If you trigger it (as a customer would, by placing an order), it has to be registered in the Outcomes. Kindly send me a screenshot of the Outcomes.
2. Could you clarify a result of testing your email in https://www.mail-tester.com/ domain? What score did you receive? You can send me a screenshot of your report.
3. Finally, (I’m not sure if I understand correctly), all emails triggered by ShopMagic are sent, and you have issues with one Gmail email only?