Email HTML Code

Hi @viollini,

I checked the blog post https://www.theethicalentrepreneur.com/buying-high-and-selling-low/, and can see the <span class="uncode-ib-separator uncode-ib-separator-symbol">|,</span, which is similar to

[uncode_info_box separator=”pipe”]”, but I’m not sure why that HTML is making its way into your Jetpack emails.

I also noticed that the Jetpack connection to your site is broken, so let’s try to fix that first.

Althought your site is publicly accessible, we cannot access your site’s XML-RPC file:

• https://www.theethicalentrepreneur.com/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

• XML-RPC server accepts POST requests only.

You can see a working example here:

• https://wp.cloud/xmlrpc.php

Since your site returns a blank page, I would recommend that you check the following:

• Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
• Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
• Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

• https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc

Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. ??

Helo @viollini

Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

Good evening,

Apologies for the slow response.

I can confirm that I can see the file in the root folder, I cannot ascertain why it is not functioning as in your example. None of the plugins seem to be blocking it – I will also check with my host.

In the meantime, I note that you say the connection to Jetpack is broken, but my dashboard doesn’t seem to think this is the case. It is showing an active connection.

Are you aware of any way to repair the file without having to reinstall the whole of WordPress? I’m not particularly confident in doing this and would like to avoid it if possible.

Hello @viollini,

I suggest a quick test: temporarily switch your theme and send a test newsletter to check if the theme is causing the issue. You can easily do this from the pre-publish sidebar as shown here: https://d.pr/i/y1rqRL. Note that the test newsletter will be sent to the WordPress administrator’s email.

Regarding your Jetpack connection, it seems there are some disruptions. While Jetpack is connected, the connection isn’t stable. You can assess this at: https://jptools.wordpress.com/debug/?url=https://www.theethicalentrepreneur.com/

Jetpack uses the xmlrpc.php file to maintain this connection. Check if this file is accessible by visiting Your Site’s XMLRPC at https://www.theethicalentrepreneur.com/xmlrpc.php. A message saying “XML-RPC server accepts POST requests only” indicates it’s working. However, a blank screen, like the one currently displayed, suggests an issue.

Please contact your hosting provider and ask them to look into security logs for blocked requests from our servers. Our requests would appear as:

• File: https://www.theethicalentrepreneur.com/xmlrpc.php
• User-agent header: “Jetpack by WordPress.com”
• IPs: https://jetpack.com/support/how-to-allowlist-jetpack-ip/

Please ask them to allowlist the IPs listed. Let us know how it goes!

Best!

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!