Email is not sent

  • Resolved regeles

    (@regeles)


    4 years ago

    Hi, I have a problem with sending the first automated email, after the order complete.

    Inside Email log is no any sent emails (me or customer). But if I change the order status manually, so all emails are sent correctly. I did a test with WP mail SMTP plugin and no help(but test email from plugin was suscefull). I have also Mailpoet premium (using their sendingservice) and after desible aslo no any help. Mailpoet works also good.
    Inside woocommerce settings->Emails I have all emails check.

    Do you have a idea where can be a problem? Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tijosh

    (@tijosh)

    Hi @regeles,

    Can you clarify which email is not sent? By default, when an order is paid successfully at checkout, WooCommerce changes the order status to Processing and sends the Processing order email. When the order has been fulfilled and marked Complete by the shop owner, WooCommerce will send the Completed order email.

    What is the status of orders after customers check out successfully on the site?

    Plugin Support mouli a11n

    (@mouli)

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)
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