• I am using the newest version of WordPress and the newest version of WooCoomerce. I am also using the Rustik theme – kinda. I followed the instructions on www.ads-software.com on how to create and modify child themes. So I have a child-theme named Rustik-child.

    I know you don’t support other themes or woo commerce, but this is a place that will have access to people that may know the answer to my question about using child themes. So please do not close this message.

    I am wondering if when using child themes, should I copy everything over from the parent theme that is not a css file? Like I have noticed that whenever I use the Rustik theme, EVERYTHING works!!! haha But, when I change to the Rustik-child theme, my customers do not get ANY order status emails. They get a new-user registration email (if they are a new user), but thats it.

    So, I looked in the woocommerce directory under the Rustik theme directory and there is an emails folder with all the different email php files in it. When I look in the woocommerce directory under the Rustik-child theme directory, there is an emails folder with ONLY the new user registration php file located in it. So I copied the entire rustik/woocommerce/emails folder to the rustik-child/woocommerce/emails folder in hopes that this would let the Rustik-child theme handle ALL customer emails. But, it didn’t…

    Matter of fact, somehow all those email files that I copied over to the rustik-chil/woocommerce/emails folder were deleted somehow (not me). Guess which one wasn’t deleted? Yep, the new user registration php file. Which is the only email a new user gets when using the Rustik-Child theme.

    How do themes and child themes work? Should I be moving all my custom code over to the child themes folder? Do I have to include some sort of functions php file with an import function or something to make the app use the settings in the child theme folder?

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  • This is WooCommerce (or Rustik theme) issue and you already posted on WooCommerce. Rutik is not a theme supported here. Perhaps you should consider using another theme that’s supported better.

    Also, not all themes work with child themes so that’s a possible issue as well.

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  • The topic ‘Email issue when using child theme’ is closed to new replies.