email links no working

Continuing I have reinstalled the plugin the email confirmation link https://mysite.com?sendpress=eyJpZCI6MiwibGlzdGlkcyI6IjQyMyIsInZpZXciOiJjb25maXJtIn0%3D won’t click. If you cut and paste the code into a browser the browser responds by sending the confirmation. All other links created with sendpress= in the email (Twitter, facebook, unsubcribe & view in browser)don’t work. If you hover over link address in the edit mode they display the correct addresses.

We have a fix coming out soon which we think will address the permalink issue. If you follow us on Twitter we will post when it’s released.

Tweets by SendPress

itdoug,

I ran the new update today, created a new email sent it. The email shows it arrived and was open but no clicks as the Sendpress embeded links still don’t work.I put an email address & weblink (no html code surrounding the email or weblink) in the email and these work when clicked.

Here is the debug info
### Begin System Info ###

## Please include this information when posting support requests ##

Multi-site: No

SITE_URL: https://mysite.com
HOME_URL: https://mysite.com

SP Version: 0.9.3.4
WordPress Version: 3.5.1

Platform: Windows
Browser Name: Firefox
Browser Version: 21.0
User Agent String: Mozilla/5.0 (Windows NT 6.0; WOW
64; rv:21.0) Gecko/20100101 Fire
fox/21.0

Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK

PHP Version: 5.3.24
MySQL Version: 5.1.66-cll
Web Server Info: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1

PHP Memory Limit: 128M
PHP Post Max Size: 64M

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: Mysite #289
Page For Posts: Mysite #289

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: On

UPLOAD_MAX_FILESIZE: 64MB
POST_MAX_SIZE: 64MB
WordPress Memory Limit: 40MB
WP_DEBUG: Off
DISPLAY ERRORS: On (1)
FSOCKOPEN: Your server supports fsockopen.

ACTIVE PLUGINS:

Connections: 0.7.7
Connections Market – Template: 3.0.1
Contact Form 7: 3.4.1
Easy Table: 1.1.1
Email Address Encoder: 1.0.4
Flamingo: 1.0.3
Image Widget: 4.0.7
NextGEN Gallery: 1.9.12
Really Simple CAPTCHA: 1.6
Revolution Slider: 2.3.4
SendPress: Email Marketing and Newsletters: 0.9.3.4
Symple Shortcodes: 1.3
The Events Calendar: 2.0.11
WooSidebars: 1.2.2
WP Hit Counter Plugin: 1.0

CURRENT THEME:

Ultra: 1.05

### End System Info ###

Well that is strange. I can see the tables got created so we can cross that off the list. Let me speak with the developers tomorrow.

Any chance you could try these 2 KB’s. They may be long shots but would rule out a couple things for the devs.

https://sendpress.com/support/knowledgebase/troubleshoot-e-mail-links-not-working/

https://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/

Thanks

Itdoug,

I deactivated every plugin except sendpress and the problem still exists.

I have permalink set to Post Names common settings

I deactivated Ultra theme by WPExplorer and the problem still exists.

We discussed this today and are having a hard time coming up with what might be causing the problem. Just out of curiosity, what operating system and Web server version are you running?

Do you have access to or can you create a clean install of WordPress and see if the problem happens then as well on your server?

Really appreciate your patience. Hopefully we can figure this out soon.

As above in the debug info – Windows

Web Server Info: Apache/2.2.24 (Unix) mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_bwlimited/1.4 mod_perl/2.0.6 Perl/v5.10.1

No not able to do a clean as i don’t want to remove my working site to do that test.

Can forward the one email that the links work which was the very first one sent and send one email that doesn’t work would that help?

Hi,

i have updated the plugin with a possible fix for your problem. Would you be able to install this test version.

https://dl.dropboxusercontent.com/u/1362066/sp/0.9.3.5/sendpress.zip

I have switched the plugin to use a rewrite rule instead of the ?sendpress= you will need to send a new email to get links created with the new urls. Could you also send one to [email protected]

Thanks,
Josh

Ok
1. deactivate and reactivate sendpress – done
2. re-save your permalinks – Done

Now the preview works as normal, emails arrive and links now work, reports now work only thing is when viewing in browser email address doesn’t work as I removed the html code around the email address but I will work on that.

Thanx for the great support.

Hello,

I have installed the sendpress plugin but when i try send out email it does not work. Could someone please follow up with me at [email protected] and please help me resolve the issue?

thomasszott,

Start here.

https://sendpress.com/support/knowledgebase/troubleshooting-sending-email/

If that doesn’t help, start a new forum and provide he support info using the link in my last post above.

Thanks!