Email Lists No Longer Working

  • Hello,

    As of the past month or so, our company stopped receiving emails when creating a new post and adding a group from the email list.

    For example, we have an email list named, “Company”. When we create a new post and add the “Company” group from the email list to notify everyone via email, no one gets an email. This has worked perfectly for years prior and only recently stopped with no explanation.

    When I view the email lists under Posts –> Email Lists, it doesn’t seem as though there is anywhere to actually put an email address when making a new entry or editing an old one. Is there something more obvious I’m missing? I don’t normally deal with WordPress related issues so I’m pretty stuck at the moment.

    Thank you all!

    • This topic was modified 4 years, 8 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 3 replies - 1 through 3 (of 3 total)

  • This sounds like a plugin functionality, as there is no WordPress admin page for Posts > Email Lists. Can you look through your plugins to see which might be handling that? (could be JetPack)

    Thread Starter michaelhogan

    (@michaelhogan)

    I can’t seem to find which one might handle it. Do any of these plugins stand out to you?

    View post on imgur.com

    I would suspect the MailOption plugin first, but I haven’t used most of those plugins…
    You have Health Check already installed, so you can use its Troubleshoot mode to isolate which plugin it is, as it disables plugins for your user only.

Viewing 3 replies - 1 through 3 (of 3 total)
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