Email log – Datatables warning

  • Resolved kgraversen

    (@kgraversen)


    1 year, 2 months ago

    I cant access the Email log. Mail is being sent correctly.

    When I go to the Email log page, I am met with this message in a pop-up:

    “DataTables warning: table id=ps-email-log – Ajax error. For more information about this error, please see https://datatables.net/tn/7”

    Postman SMTP 2.5.9.4

    WordPress 6.3.1

    I tried to uninstall and install the plugin, but despite accepting the deletion of data, it appears that all data is kept anyway. So the reinstall doesnt make any difference in this regard.

    • This topic was modified 1 year, 2 months ago by kgraversen.
Viewing 13 replies - 1 through 13 (of 13 total)

  • Hi @kgraversen,

    I hope you are doing well.

    Can you share the screenshot of the error?

    Thanks and Regards,

    Support Team-WP Experts.

    Thread Starter kgraversen

    (@kgraversen)

    https://drive.google.com/file/d/1yr-7ZAk0V5pfo_QhI0Sr6xGXnIVfoJi6/view?usp=drive_link

    Shure – here it is.

    • This reply was modified 1 year, 2 months ago by kgraversen.

    Hi @kgraversen,

    I hope you are doing well.

    Please share the diagnostic report so we can look into it and get back to you.

    Thanks and Regards,

    Support Team-WP Experts.

    Thread Starter kgraversen

    (@kgraversen)

    Mailer: postsmtp
    HostName: compliancecircle.dk
    cURL Version: 8.2.1
    OpenSSL Version: OpenSSL/1.1.1u
    OS: Linux vip03.azehosting.net 3.10.0-962.3.2.lve1.5.80.el7.x86_64 #1 SMP Tue May 2 18:31:48 UTC 2023 x86_64
    PHP: Linux 8.0.29 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 6.3.1 en UTF-8
    WordPress Theme: BuddyBoss Child
    WordPress Plugins: Post SMTP, BuddyBoss Platform Pro, BuddyBoss Platform, Yoast Duplicate Post, Elementor Pro, Elementor, LearnDash Licensing & Management, Manage Notification E-mails, LoginWP (Formerly Peter’s Login Redirect), LearnDash LMS, SVG Support, Uncanny Toolkit for LearnDash, Uncanny Toolkit Pro for LearnDash, UpdraftPlus – Backup/Restore, Wordfence Security, Yoast SEO
    WordPress wp_mail Owner: /home/timbedco/compliancecircle/compliancecircle.dk/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, famne_custom_to_admin_mailaddresses
    WordPress wp_mail_from Filter(s): wordfence::fixWPMailFromAddress
    Postman: 2.5.9.4
    Postman Sender Domain (Envelope|Message): compliancecircle.dk | compliancecircle.dk
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: Mailgun API (https://api.eu.mailgun.net:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 394 | 1
    Postman Stealth Mode: Yes

    Hi @kgraversen,

    I hope you are doing well.

    Disable the plugin named BuddyBoss and LMS. Then check the logs. If you still see error do let us know.

    Thanks and Regards,

    Support Team-WP Experts

    Hi @kgraversen,

    I hope you are doing well.

    It’s just a follow-up about your issue. Has your issue been resolved?
    Waiting for your response.

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter kgraversen

    (@kgraversen)

    I disabled the two plugins as suggested and was able to access the logs.

    I then enabled BuddyBoss and was still able to access logs. Then, I enabled LearnDash, and now the problem was back.

    Both plugins have worked nicely with Post SMTP in the past, and I need both of them for my site to work.

    Please advise.

    Hi @kgraversen,

    I hope you are doing well.

    Let me discuss this internally and get back to you.

    Thanks and Regards,

    Support Team-WP Experts.

    Hi @kgraversen,

    I hope you are doing well.

    You have to contact LearnDash and discuss this issue with them. They gonna help you out to resolve it. Is there anything else we can help you with? Do let us know.

    Thanks and Regards,
    Support Team-WP Experts.

    Thread Starter kgraversen

    (@kgraversen)

    Hi @smakazmi15

    Since you are able to say that it is on the LearnDash side that there is a problem, I kindly ask you to share the information that made you conclude this.
    This way, I will have something specific to discuss with LearnDash and not have to start from scratch.

    Best
    Ken

    Plugin Author Saad Iqbal

    (@saadiqbal)

    Hi @kgraversen ,

    Hope you are doing good. Just to share some technical explanation, We are using DataTables library in our new logs section with custom table, which can handle thousands of logs with search and ajax pagination without an extra load time, one of the missing and most requested functionality.

    Our log page is separate and independent where no other plugin/extension build on standards is suppose to interfere our ajax calls. In your case, as you have already identified, it is either Learndash or one of its extension (as you do have few of them) which is conflicting with the logs ajax calls.

    If still you want to dig a bit more, please?create a ticket on our technical support channel?so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks!

    Hi, i have the same issue with learndash setup. Any both are updated to latest version and post smtp got this log issue. Can i revert to the older version which do not use the datatable? which version should i rollback to?

    Hi @lamanrasmi,

    I hope you are doing well.

    Please create a new thread so we can discuss your issue in detail.

    Thanks and Regards,

    Support Team-WP Experts.

Viewing 13 replies - 1 through 13 (of 13 total)
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