Email log migration stuck at 0 even after updating to 2.5.3

  • Resolved Refine Graphics

    (@refine-graphics)


    1 year, 6 months ago

    Hi there,

    Having issues with the log migration. Our live site is at plugin version 2.5.1 and the migration is stuck at 0.

    Made a staging copy and tested the update to Post SMTP 2.5.3 and the migration still remains stuck at 0.

    We have had some issues with memory limit during this time…

    An error of type E_ERROR was caused in line 250 of the file /wp-content/plugins/post-smtp/freemius/includes/managers/class-fs-admin-menu-manager.php. Error message: Allowed memory size of 134217728 bytes exhausted (tried to allocate 2621440 bytes)

    We have updated memory limit to 256M, made a new staging copy, and retried the update to 2.5.3. But still remains stuck at 0. No option to restart or revert.

    Please advise!

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Refine Graphics

    (@refine-graphics)

    Debug log says this: 

    WordPress database error Table '..._post_smtp_logs' doesn't exist for query SHOW FULL COLUMNS FROM ..._post_smtp_logs made by do_action('wp_ajax_ps-migrate-logs'), WP_Hook->do_action, WP_Hook->apply_filters, PostmanEmailLogsMigration->migrate_logs, PostmanEmailLogs->save

    Hi @refine-graphics,

    I hope you are doing well.

    The Post SMTP can be updated to the most recent version. The button for migration reverts will be visible. Click on it and do the migration again. You can view the screenshot.

    If you need any help do let us know?

    Thanks and regards,
    Support Team – WPExperts

    Thread Starter Refine Graphics

    (@refine-graphics)

    Hi @smakazmi15 ,

    Sorry if my earlier posts weren’t clear. What I meant is that I’ve already updated to 2.5.3 on my staging site and still the migration remains at 0. With no option to revert. See this screenshot and this screenshot

    All the while, debug log shows this

    WordPress database error Table '...._post_smtp_logs' doesn't exist for query SHOW FULL COLUMNS FROM ...._post_smtp_logs made by do_action('wp_ajax_ps-migrate-logs'), WP_Hook->do_action, WP_Hook->apply_filters, PostmanEmailLogsMigration->migrate_logs, PostmanEmailLogs->save

    Hope that clarifies things.

    Thanks!

    Plugin Support M Haseeb

    (@haseeb0001)

    Hi @refine-graphics

    Hope you are doing good. Please create a ticket on our technical support channel so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks and regards,
    Support Team – WPExperts

    I have also a not working Email log page(

    Hi @ingyaroslav,

    I hope you are doing well.

    Kindly start a new thread. So that we can help you there.

    Thanks and regards,
    Support Team – WPExperts

Viewing 6 replies - 1 through 6 (of 6 total)
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