Email missing

  • Resolved rafaelzrt

    (@rafaelzrt)


    2 years, 8 months ago

    Hello!

    I’ve been using this plugin for some time in 2 or 3 websites and it is working perfectly. Great job and thanks for this!

    But in a new website I encountered an issue that I couldn’t find out why this is happening.

    The emails that are sent by this website get all the text without <p> tags so it doesn’t get a nice separation of paragraphs and get all its text together wich is a problem for legibility. I couldn’t find any option to customize this. And as it is working fine in my other websites and emails received in my gmail, I don’t know what could be the problem.

    Is there any known issue that could cause this? I appreciate any suggestions you could have. Thank you very much.

Viewing 6 replies - 1 through 6 (of 6 total)
  • A.Tariq

    (@arsalantariq)

    Hi @rafaelzrt

    Hope you are doing good.

    Please share the screenshot of the error.

    Thanks

    • This reply was modified 2 years, 8 months ago by A.Tariq.
    Thread Starter rafaelzrt

    (@rafaelzrt)

    Hello. Sorry, I see that my description was hard to understand. Here are some screenshots in this folder, i just edited personal information:

    https://drive.google.com/drive/folders/10YI0GvoJLNo2AkdrX01Q4QaNKRYnbu4R?usp=sharing

    By the way, I see now that the error just happens in Wordfence emails.

    In email 01 you can see that the text is not well formated. Inspecting you can see that there is missing <p> tag.

    In email 02 is an example of the same type of email sent by other website I have. Inspecting you can see that there is <p> tags.

    In email 03 is an example of other email type of the first website. But this email is a standard WordPress email of forgotten passoword. So I just noticed the error is happening only in Wordfence emails.

    Is there any place I can check out about this error? I appreciate any suggestion you can have.

    Thank you very much.

    A.Tariq

    (@arsalantariq)

    Hi @rafaelzrt

    Thanks for providing the details, I will share it with my technical team, they will reproduce it, if we found any issues we will fix them and release our updating version soon.

    Thanks

    @rafaelzrt Hi,

    I have set up both specified plugins on my staging environment and replicated the problem but didn’t find any issue it is working perfectly on our end.

    It seems like the theme or some other plugin is conflicting with the Our plugin Can you change the theme to WordPress default 2022 or deactivate the plugins one by one and check if the issue still persists or not.

    Note: The “google drive” link is not working.

    Thanks

    Thread Starter rafaelzrt

    (@rafaelzrt)

    Hello.

    Sorry about the Google Drive link, it has been a while so I just deleted some weeks ago.

    Thank you for the reply.

    @rafaelzrt Thanks for the update.

Viewing 6 replies - 1 through 6 (of 6 total)
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