Email name

  • Resolved basvweb

    (@basvweb)


    3 years, 1 month ago

    Hello,

    The Email that WooCommerce sends out keeps on stating the wrong from email name.. I know where to change it and I did so here: https://prnt.sc/1vb6tv5

    But still it keeps on sending it with the old Email address.. I even checked in the database and the new Email address shows correctly there..

    I also disabled WooCommerce and activated again and cleared all cache.

    What can I do?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @basvweb it might be using your admin email.

    Check your email address in Settings->General->Administration Email Address

    Also some plugins can override the default settings, so please check this as well.

    Thread Starter basvweb

    (@basvweb)

    @stefanue I have checked this but it is the correct e-mail address..

    Thread Starter basvweb

    (@basvweb)

    Are there any other solutions? This is still a major issue..

    Mirko P.

    (@rainfallnixfig)

    Hey @basvweb,

    Are you using an SMTP plugin that overrides the default “From” address? Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter basvweb

    (@basvweb)

    @rainfallnixfig

    This is it! Thank you so much!

Viewing 5 replies - 1 through 5 (of 5 total)
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