Email, Name and few other fields clear after removing item

  • Steps to reproduce:
    1. Guest customer adds multiple diferent items to his car
    2. Goes to checkout
    3. Enters his order details on checkout page
    4. Removes any product by clicking on X
    What happens: Email, First name, Last name and Phone number fields get cleared and he has to enter them again.

    Tested with WordPress 5.9 and only following plugins activated:
    1. Woocommerce 6.1.1
    2. Change Quantity on Checkout for WooCommerce 2.0

    Tested with following themes:
    “Hello”, “Twenty Twenty-One”

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bhavik.kiri

    (@bhavikkiri)

    Hi @fazh,

    Thank you for the detailed post and the website URL.

    It is the default behavior of deleting products from the checkout page. When a user deletes the product it will refresh the page and all checkout fields details need to refill.

    Please let me know if you have any queries.

    Regards,
    Bhavik

    Thread Starter fazh

    (@fazh)

    I see this would definetly frustrate any user, especially mobile, where most trafic is coming from, and very possibly lead to abandoning checkout.
    Is it possible to keep information in those fields after removing items?
    Thank you for your time

    Plugin Author bhavik.kiri

    (@bhavikkiri)

    Hi @fazh,

    Yes, totally agree with you, it is frustrating for user to fill the details again.

    You can add the custom code for delete product button, and instead of refreshing the page, you can write the functionality to delete product without refreshing the page.

    Note: Take the backup before you add any changes.

    I hope it will help you.

    Regards,
    Bhavik

Viewing 3 replies - 1 through 3 (of 3 total)
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