Email – New User Registration Issues

I don’t know what SMTP plugin you’re using. But, whenever there’s any difficulty with emails, I’d always recommend anyone who’s not using it already to switch to the Postman SMTP plugin.

Upon your recommendation…
I installed the Postman
configured through the wizard
confirmed the settings
cleared cache
deleted the WP SMTP plugin
ran another test
but still nothing

What is it showing in its logs?

Everything seems good. The only section in the transcript I wasn’t certain about was . . .

220-whub44.webhostinghub.com ESMTP Exim 4.85 #2 Thu, 28 Jan 2016 15:29:34 -0800
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.

Everything else said “succeeded,” or “accepted.”

This is one of the reasons I like that plugin. Its logs are so helpful. The problem lies with your host. It is blocking the sending of these emails. You need to speak to webhostinghub.

Thanks. Will do.

Checked with the host and it is NOT blocking. The messages are getting through, but for some reason Gmail is not receiving. Proof is twofold . . .

1. the messages are in my webmail account associated w/my hosting account.

2. I can send messages to the addresses involved and they come through without issue.

Any ideas about the next suspect?

Sorry, but, from what those logs say, that’s not right.

Whether those messages are in your web account is immaterial. That relationship is different.

And sending individual messages doesn’t address what the logs say either.

The logs say that your host is blocking these emails because it is marking them as spam or bulk email. No doubt webhostinghub expects your email account to send only transactional email. That’s what this is, but it’s getting misidentified. So, yes, you do need to talk to your host.

To quote the host’s email server guy…

“220-We do not authorize the use of this system to transport unsolicited, and/or bulk e-mail.” — is not an error — This is the statement the server gives to any incoming connection. You can see this by seeing the next line is the server saying hello, “EHLO localhost250-whub44.webhostinghub.com Hello” which precedes it actually receiving your message data. You can also see at the bottom the server reports a 250 OK which is it saying everything went as expected in the sending “250 OK id=1aPC2B-0003M0-Fg “.

These emails are being sent to [email protected] and [email protected], when logging into the webmail via cPanel and checking the inbox of these accounts I see a number of emails with the subjects “[creatorsite.com] Username/Password” and “[creatorsite.com] New User Registration” which are coming from your plugin.

Are you potentially checking for these emails in a third party email client? Are you able to see other emails in your inbox besides the test messages?

So what you are saying is that s2Member is generating the emails as intended, but that they aren’t reaching the intended recipients? Try checking that the emails are not being misidentified as spam. (But even that would be a host issue.)

So my point remains. It’s a host issue. A WordPress plugin can do no more than generate the emails. Whether they get sent or not is determined by the server configuration, which is set by your host.

I think you have three alternative courses of action at this point:
1. Go back to webhostinghub
2. Use a different email provider (e.g. Gmail) as your site email.
3. Change your host (in which case I’d recommend a managed WP host).

That’s correct; the messages (sent from S2 member’s registration form) are reaching the web mailbox, but not Gmail, which is the client I’m using. Keep in mind that this is S2 member’s form not the theme’s form, not the host’s form, but S2 member’s form. I’ve checked my spam folder throughout this process and it is not going to spam.

What doesn’t make sense is if I can send messages to all those addresses and Gmail receives them without issue, it seems if the host were the problem I would not receive them in either case. Since I do receive them in webmail and in Gmail when I generate them it seems S2 member is where the glitch originates.

Furthermore, my contact form (not an S2 member form) delivers mail immediately on the same site where I’ve got S2member installed, and the host has no delivery issues. From where I’m sitting S2 member forms remain suspect.

There has to be another way to prove S2 member is not the issue. One of the S2 member forms should work without a hitch, but which S2 member form is the best to test. This raises a more fundamental question: Is there ANOTHER EMAIL SETTING in S2 member that is causing the delivery issue to email clients?

I know you seem ready to hang it on the host, but I’m asking in the spirit of understanding the true smoking gun.

Would you like me to send screenshots of every email setting in S2 member to see if it reveals important information that we’re missing?

Sorry, I’m a user, not tech support. But I’ve seen enough of these issues to know that, in these circumstances, its nearly always the host or server that’s the problem.

See, e.g., this: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/

Update!!!

I had this issue on WP 4.2.2

My problem was that I have another plugin that sends mail via SMTP, but the “from” address set in s2Member was a Gmail account

The solution was to change the “from” address from Gmail to an address on the same domain as the SMTP plugin uses (which is also my client’s site domain)

It now works ??

HTH, Phil