Email newsletter images not displaying for some recipients

  • Resolved KennyThemap

    (@kennythemap)


    4 years, 2 months ago

    G’day
    On a Siteground staging site, using MailPoet3 as email sending service. Having read this
    MailPoet warning

    A few email clients have limited support for CSS background images and for some of the properties for controlling how the background image appears, not displaying the background image at all;

    I thought I took great care to get all settings right.

    I used the Climb Every Mountain email template, changing only some text. Sent it from Preview to 7 of our group that had a mix of WIN10, iOS and Android. Only 3 could see all images. I could see none and the other 3 had mixed results. No OS related pattern.

    I cannot recall not being able to see images in an email to me (FastMail) so it seems to me that the above mentioned ‘limited … CSS background images’ is not the problem.

    Will appreciate if you can anyone suggest other areas to look at. Regards, Ken

Viewing 1 replies (of 1 total)

  • Hello @kennythemap,

    Thanks for writing. Can you check that the URLs used for the background images are linked correctly? Since you’re using a staging site, make sure the images from that site are accessible publicly.

    ?Let us know if you need further assistance.

    ?Thanks,

Viewing 1 replies (of 1 total)
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