email not being sent

Hi there @ ????!

Thank you for reaching out to MailPoet Support!

If you’re sending with us and the connection is successful but your emails are not being sent, your account may be suspended. Contact our support team to get help.

Oh, I have just checked the account associated with the domain onecomicatatime.com and I see that the MailPoet Sending Service is active.

Can you please review this article and then keep us posted if you need further help? https://kb.mailpoet.com/article/231-sending-does-not-work

Cheers!

thanks for the reply.

I’ve already gone over that article. Everything seems ok. There is no error message, but the emails aren’t sending. Sometimes they appear in the queue very briefly but then the queue goes back to 0, and no emails are sent.

As I said, I’ve also checked junk mail and there’s nothing there.

Something is clearly wrong.

Thanks.

I tried to set up a cron on my web host Ionos, but there is no place to add the command there. I don’t know how to do it. I’m also grasping in the dark. I’m not sure if that’s even the issue.

You all completely gave up on this. What disappointing support. I’ve moved on to another plug-in, but wow—you kind of suck. I’ll be leaving a review on WP.

Hi there @davidmilgrim2022,

I’m sorry we were unable to get back to you here during the past week. It’s not that we “gave up on this”, but that our small team does need to prioritize supporting our paying customers in our support system before we are able to reply to all questions in the free community forums. This is mentioned on our support policy page here:
https://www.mailpoet.com/support-policy/

I understand you’ve already moved on to another plugin, but if you decide you’d like to continue troubleshooting the sending issue on your site, then please let us know.

If you do, please send over a screenshot of what you’re seeing on the MailPoet > Help > System Status page after trying to send an email. We have a guide for sending screenshots here: How to Take a Screenshot

Also, a screenshot of how the email is displaying in the list under MailPoet > Emails.

Thank you

Hi there @davidmilgrim2022,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.