Email not being sent after form submit

  • Resolved andreizamfira53

    (@andreizamfira53)


    1 year, 10 months ago

    Hello there.

    I am using your Multi Step for Contact Form 7 (Lite) plugin for one of my websites. The form gets submitted, HTTP request looks fine, but I do not receive the email.

    I have other forms (not multistep) in the website and the emails are received.

    I have the following plugins installed related to CF7 (all up to date):

    • Conditional Fields for Contact Form 7 – v2.3.7
    • Contact Form 7 – v5.7.5.1
    • Contact Form 7 Database Lite (NinjaTeam) – v3.0.6
    • Integration for Contact Form 7 and HubSpot – v1.2.8

    I also have a file upload in the form but I tested the form with or without the file input and it’s still not sending the email.

    Looking forward to hearing from you. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mialewp

    (@mialewp)

    Hi @andreizamfira53,

    Thanks for reaching out. Could you please reach our technical team to help you check it: ninjateam.org/support?

    We would like to get more details on that to check if it’s possible.

    We are waiting for your response.

    Many thanks!
    Mia

    Thread Starter andreizamfira53

    (@andreizamfira53)

    Hello,

    I found the issue in the meantime.

    Since I had as my last step a ‘thank you’ screen, the email was not sent.

    So I guess the requirement of the plugin is to have the submit button on the last step. Is this something you plan on implementing in the future?

    Plugin Support mialewp

    (@mialewp)

    Hi @andreizamfira53,

    Good day and thanks for your feedback!

    You were right, you must add a submit button on the last step to make it work. And this is a rule how Contact form 7 works so there is no chance to implement on it.

    But you can try using Contact form redirect?plugin redirect to ”Thank you” page in case needed. Hope that could help.

    If you have further questions, feel free to contact us.

    Best regards,
    Mia


    • This reply was modified 1 year, 10 months ago by mialewp.
Viewing 3 replies - 1 through 3 (of 3 total)
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