Email not being sent – ran test from setting and it failed

Hi there,

Thanks for writing in,

We suggest you set up an SMTP with the help of the following documentation.

https://docs.everestforms.net/docs/how-to-setup-smtp-using-easy-wp-smtp/

I hope this helps.

Regards!

I was able to fix the email test issue by disabling another form plugin. I set up a test form and it seems to work fine and send email correctly. My original form does not seem to be successful in sending an email. What can we check?

Hi there,

Thanks for writing back,

Would you please install and activate the following plugin and see if this plugin sends a test email or not?
https://www.ads-software.com/plugins/check-email/
In the Check & Log Email plugin, you can enable the email delivery log. Would you please enable it and see the delivery status of the emails sent via the User Registration plugin? If you see green on the status, this means that the plugin is sending the email but the delivery is being blocked. In this case, you will have to contact your email server and let them know about this issue.

Regards!

Hi there,

Since we haven’t heard from you in a while, I’m going to go ahead and conclude this thread for now. However, if you have any further questions or if there’s anything else we can assist you with, please feel free to continue the conversation.

Regards!

Thank you for your reply. I was able to verify the SMTP from the provider is not operating correctly. Thank you for your support!