email not being sent to customer

  • Resolved mrmule

    (@mrmule)


    1 year, 2 months ago

    My client is experiencing an issue where after a purchase the customer does not receive a confirmation email, nor is one being sent. We are using WP Mail SMTP for emails and everything there tests OK.

    The page I need help with: [log in to see the link]

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  • Thread Starter mrmule

    (@mrmule)

    It seems there is no connection between MOLLIE and WooCommerce.
    When the payment is completed the ‘PAYMENT PENDING’ does not change to ‘PROCESSING’ so no email is sent.

    My client has to do it manually, which can take some time and the customers are concerned their payment is not received or there is some scam.

    Plugin Support Femi

    (@femiyb)

    Hello

    For the issue with emails not being sent to customers after purchase via Mollie Payments and WooCommerce, I recommend reaching out to Mollie Tech Support. They can provide more detailed assistance and guidance for this specific problem.
    You can reach the Mollie Tech Support from here: https://mollie.com/contact/merchants

    Regards,
    Femi

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