Email not delivering to specific emails

What do you mean by this?

not appearing in Social or Promotions tabs.

In Gmail, there are three tabs that filter incoming mail: Primary, Social, and Promotions. Social filters things to do with social media, Promotions catches newsletters and the like.

I was just mentioning that as well as not appearing in the Primary inbox, the messages are also not appearing in the other two tabs in Gmail.

Hope this clarifies things.

• This reply was modified 2 years, 6 months ago by jakesmash250.

OK.

Try switching to the default theme, deactivating all plugins excluding Contact Form 7, Flamingo, Really Simple SSL and Wordfence Security, and clearing all cache data.

Why you are advised to deactivate plugins and switch to the default theme.

Thanks Takayuki.

I set up a staging version of the website, deactivated all plugins except those you mentioned, and switched to the default 2022 theme (latest version).

Unfortunately the two problem email addresses (@shaw.ca and @tcphotography.ca) still did not receive the email.

Flamingo lists the latest test contact form submission as “Submission result: mail_sent”, the captcha success is “true”, and is not marked as spam.

I have also confirmed that both of the problem email addresses do not have any filters or otherwise set up that would potentially block incoming form submissions.

Please advise on the next steps to troubleshoot this.

Thank you.

I have also confirmed that both of the problem email addresses do not have any filters or otherwise set up that would potentially block incoming form submissions.

How did you confirm this?

For the Google Workspace email there are no additional filters set up under the “Filters and Blocked Addresses” section that would filter incoming email outside of the regular spam filter.

Likewise for the @shaw.ca ISP account, there are no extra filters configured.

The spam filters for both addresses catch a fair amount of emails, but CF7 emails aren’t going into the spam folder.
For the different email addresses CF7 submissions are delivered to successfully, they don’t go into spam.

As well anecdotally, both email addresses have been in daily use for many years without issue. CF7 also used to function properly, but only recently has stopped sending email to these particular addresses.

Thanks for your attention to this.

OK. Thanks. I still think the possibility of spam filters shouldn’t be ignored, but let’s move ahead.

See Setting up mail

What email settings do you have in the Mail tab panel?

To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

Below are the settings in the Mail tab with some info changed for privacy. For clarification, the first two emails are the problem emails, the last two are two emails both receive the form submissions without issue.

Initially when this issue was discovered, only the first email address was defined in the “To” field. Adding the second address to troubleshoot was when I discovered it also wasn’t going to that address. The third and fourth emails were also added during my troubleshooting, but as I mentioned they receive the submission email.

To:
[email protected], [email protected], [email protected], [email protected]

From:
TC Photography <[email protected]>

Subject:
New contact form message from [your-name]

Additional headers:
Reply-To: [your-email]

Message body:
From: [your-name]
Email: [your-email]
Phone: [phone]

Message Body:
[your-message]

—
This e-mail was sent from a contact form on [_site_title] ([_site_url])`

EDIT: I should also note that the “From” address also was a different @tcphotography.ca email before I changed it to [email protected] for troubleshooting the form. For the emails that do receive submissions, either address in the From field works.

• This reply was modified 2 years, 6 months ago by jakesmash250.

It seems that you don’t use any SMTP plugin, so I suppose your hosting provider is your SMTP now. Have you contacted them on this issue yet? They might be able to find some clue in the email log.

HI Jakesmash.
Did you ever find out what the problem was with this issue?

I have exactly the same problem with two out of 6 recipients for the form not able to receive.

They receive other mail, they have addresses that are linked to the site domain, form not in spam, dont use gmail for processing. All addresses use outlook, some can recieve the form, these 2 not.

ISP can’t help. Can anyone shed any light on this?

Hi Angrodgeny,

No, I unfortunately hit what sounds like the same wall as you. Nothing from the ISP side of things was helpful.

I ultimately just ended up creating an auto forward filter in one of my client’s other Gmail accounts that would receive form submissions, then forward to his main address (which wasn’t receiving the form submissions directly from the website). Every forwarded form submission has arrived in the inbox that wasn’t receiving direct form submissions, so what’s causing the hang up is still very much a mystery to me.

thanks Jake, I will do the same

SOmeone suggested on another thread, to go into the cPanel and under “Email Routing”, and change the “Configure Email Routing” from “Local Mail Exchanger” to “Automatically Detect Configuration : Remote (recommended)”
That fixed it for them. Im trying that now