Email Not Mobile Responsive

Hi @beachytones,

Thanks for reaching out.

We couldn’t replicate the issue when we tested the scenario on our end. Are you using any third-party email clients? It will be nice if you could share a screen recording of the issue you are facing for a better understanding.
If you have any privacy concerns, you can share the details via?this link.

Hello, I just opened the email on my iPhone mail app. Here is a screen recording. When I rotate the screen it looks responsive but not when I have it normally.

I’m having the same issue on my phone. If vertical the “Hi Sherlock, Just to let you – we’ve received your order…” shows very small. When rotated horizontal, the text looks good at the size I set in the Decorator (20px).

Exact same issue here, under iOS16 + Mail.app
the responsive doesn’t not work, the width of 600px is not broken down…
as you can see on @beachytones video capture.
… i guess do you confirm ?

I guess some media queries missing…

regards,

robin

Hi @beachytones, @hanseldeharo, @robin2014,

Thank you for sharing the information. We are looking into the issue and will promptly release a patch to address it.

Thanks you.. please let me know, i’ve just installed your plugin on several websites, customizing everything, and noticed this responsive issue in the end…

Many thanks !
Kind regards,
Robin

PS : is it possible to make Webtoffe Decorator to be Active for ALL outgoing Messages from WP, not only Woocommerce ?

• This reply was modified 1 year, 11 months ago by RobinK.

I am having an issue with the emails being responsive when viewing Outlook on a phone. All other email clients seem to render fine.

Will your patch address that? And would you like to see some screen shots?

Hi @beachytones, @rweiss23, @robin2014, @hanseldeharo,

We have tested the scenario on our test sites and we can confirm that the issue persists in mobile view even if the plugin is deactivated. Therefore we can assure you that the issue is not caused by the Decorator plugin.

Could you please check the same on your end and verify?

Hi @beachytones,

As we haven’t heard back from you for a while, we are marking this thread as resolved.

If you need any further assistance kindly create a new topic.