Email not sending anymore

  • Email dispatch doesn’t seem to be working anymore since version 5.4.x (was working fine in version 5.3.2)

    When a user fills the form and presses the send button, the spinning cursor is displayed, then a message stating “an error occurred, please try later” is displayed.

    I tried disabling most plugins and this made no difference. I also tried installing a SMTP plugin, but no difference either. Then I disabled the Captcha v3 (by removing the keys from Contact Form 7 integration tab), which now allows emails to be sent ok.

    The problem is therefore related to Contact Forms 7 v5.4.x with ReCaptcha V3.

    I have now disabled Captcha V3 to allow clients to send emails, but I am receiving a few spam emails (this is acceptable until there is a solution available).

    The website uses the “The7” theme which is regularly updated and used by a very large number of sites, so the issue shouldn’t be with the theme being outdated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • seems there are some script in your template that interact with wpcf7
    …/themes/dt-the7/js/main.min.js
    if (jQuery(".wpcf7").each(function() {

    could you try with the WordPress default theme?

    also has you tried to disable plugins like “cf7-conditional-fields”, “cf7-paypal-add-on” etc?

    Disable or remove recaptcha keys in Contact Form 7

    disable is enough, when you delete a plugin you also remove from the database all the related options (so do it but knowing what you are doing)

    Thread Starter mleaders

    (@mleaders)

    @lena01 You didn’t read my post. I have disabled the captcha keys, but this is only a temporary solution (I don’t want to have spam).

    @codekraft (Erik) I had already tried disabling the two add-on plugins for Contact Form 7, but that doesn’t make a difference. The issue must be with “The 7” WordPress theme, as the error message displayed is the one in the contact forms configuration of this theme.

    I don’t want to try moving back to a standard theme, as this can sometimes cause issues.

    As this was working previously with Contact Form 7, and The 7 is one of the most popular WordPress themes in the market, perhaps it’s the Contact Form 7 responsibility to ensure that new releases perform well with the top 5/10 WordPress themes?

    As the problem does seem related to the theme, but is probably an issue between the theme and Contact Form’s 7 code for Recaptcha V3, not sure what I can do now. This issue seems to be quite common (seen many other support requests).

    maybe @takayukister can answer better to this but, imho, it’s the template that contains customizations for plugins must keep them working with updates.

    Recaptcha V2 is recommended

    Thread Starter mleaders

    (@mleaders)

    @codekraft (Erik) Contact Form 7 moved away from Recaptcha V2 in favour of V3. Furthermore, V3 makes it easier for the website users.

    Hope @takayukister can provide some help here.

    If you need a walkaround you can try with wpcf7-recaptcha

    look at this:
    https://modul-r.codekraft.it/test-form/

Viewing 7 replies - 1 through 7 (of 7 total)
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