Email Not Sending Paused

  • Resolved axeljz

    (@axeljz)


    2 years, 8 months ago

    (translated from Spanish to English)

    Hi!

    I am having difficulties sending emails.

    Error:
    There was an error processing the mailing list during submission. If possible, please contact us and report this issue to us.

    And in the emails section I get this error:
    Sends have been paused because the following connection problems are preventing MailPoet from sending emails: There was an error processing the mailing list during sending. If possible, please contact us and report this issue to us., Error code: QUEUE-1-SAVE

    Check your shipping method definitions.

    I use MailPoet Sending Service with Activation Key for 0-1000 users
    My domain: empresas.cactusmade.com

    ?Thank you so much!

    • This topic was modified 2 years, 8 months ago by axeljz. Reason: Information was added

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hola @axeljz ????!

    We currently provide support in English. For now, I’ll be replying in English. You’re welcome to continue in English or I can enter your message into Google Translate, if you’d prefer.

    Could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    Your request will be triaged accordingly when receive and we’ll be able to provide you with more information there.

    Cheers!

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @axeljz ????

    I have checked this again and I think that you can disregard my previous email.

    When the error QUEUE-X-SAVE is displayed on the Emails page, it could be that there’s an automated scheduled email (Welcome Email, Post Notification, WooCommerce email) set as “Active” but have an empty subject/content. In this case, these emails need to be disabled or deleted, if disabling doesn’t help.

    Cheers

    Thread Starter axeljz

    (@axeljz)

    ?Hola Dani!

    Ante todo, muchas gracias por tu tiempo y tu amabilidad.

    De acuerdo a lo que me has dicho he revisado los correos electrónicos programados, y resulta que dos estaban sin contenido, y otro estaba activo pero incompleto totalmente. Ya los configuré; sin embargo, aún persiste el problema. ?Será que debo esperar algo de tiempo a que se actualice?

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hola @axeljz ????

    De acuerdo a lo que me has dicho he revisado los correos electrónicos programados, y resulta que dos estaban sin contenido, y otro estaba activo pero incompleto totalmente. Ya los configuré; sin embargo, aún persiste el problema. ?Será que debo esperar algo de tiempo a que se actualice?

    Como te decía antes te respondo en inglés porque es la política del foro.

    I think it is mentioned in the document that I shared but sometimes you will need to actually delete those emails to get the issue fixed.

    Please try that and keep me posted if you still need further help.

    Best

    Thread Starter axeljz

    (@axeljz)

    Hello Dani.

    Thank you for your continued interest, and for more of your time.

    It seems that it was solved. I waited a little longer and I don’t see any errors anymore. There was no need to delete the emails. I hope everything continues well.

    Many thanks for your help!
    May you be very blessed and prosperous in everything.

    Greetings!`

Viewing 5 replies - 1 through 5 (of 5 total)
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