• mal37

    (@mal37)


    Hi hoping for some help,
    I published a post on Monday and the plugin sent the email to my subscriber list no problem.
    Wednesday I published another post, but the plugin failed to send the email. It says the email was sent, but no one received it.
    I tried changing the email format (wp, php stuff) nothing changed.
    I tried sending test emails to a couple different email addresses with no luck either.
    I removed my post and re-published, but it still didn’t send. (I had a problem one other time with email not sending. Up-publishing and re-publishing worked that time.)
    My plugin, theme, and wordpress are all updated. The category I posted in is one I’ve used before.
    The only change from Monday to Wednesday is an increase in the number of subscribers.

    Any ideas?
    Thanks!

Viewing 15 replies - 16 through 30 (of 64 total)
  • Aditya Shah

    (@ethicaladitya)

    Hi everyone,

    I would like to update you that the team is working on the SPAM issue on priority and will be resolved in sometime.

    About emails not being sent, please check Subscribers not receiving emails. and find the cause of the issue.

    haagamble

    (@haagamble)

    I’m sure this information is useful, but I don’t know what it means. This is from the header of the email in October that was 4 days delayed. When I talked to goDaddy about this they said that was just the logs from the cPanel, but that the sending of the email was nothing to do with them.

    From: heagam
    To: p3plcpnl0455.prod.phx3.secureserver.net
    Time: 10/5/2018, 10:02:15 AM GMT+5

    Delay: 4 days
    From: p3plcpnl0455.prod.phx3.secureserver.net
    To: :
    Protocol: ESMTP
    Time: 10/9/2018, 10:34:14 AM GMT+5

    Delay: 61 seconds
    From: p3nlsmtpcp01-02.prod.phx3.secureserver.net
    To: [Google] mx.google.com
    Protocol: ESMTPS
    Time: 10/9/2018, 10:35:15 AM GMT+5

    haagamble

    (@haagamble)

    Aditya, I have read through that article several times. I don’t think any of those are the issue. I didn’t make any changes to the way I was sending my emails.
    When I look at the reports it shows the time that the email was sent. And none of the 66 recipients have received the email. This happened 3 days in a row, so for the last 3 or 4 days I haven’t attempted to send an email.
    Also, none of those would explain why there is a delay in sending. For the last month emails have been received later than the time that they are showing as being sent. This must mean that even though the report shows that they are “sent” they are actually stuck somewhere.
    Maybe the info from the header that I just posted would give a clue as to what is happening. I can send you the whole header if that would be helpful.

    thepathifollowguest

    (@thepathifollowguest)

    First off, I haven’t received the SPAM subscribers for days! So that is good! That must mean what you guys are doing is working.

    Second, this doesn’t seem to be a server issue, as it seems we all have different servers. I haven’t changed anything in my settings recently either. I have looked at the article as well, but again my emails were being sent a month ago with the same settings, and without changing anything they stopped being sent.

    haagamble

    (@haagamble)

    More specific information, some examples.
    I sent an email not using cron on Nov 3. It sent at 11:16 and report also shows this. I received it at 11:40. (20 minute delay)
    I sent an email not using cron on Nov 6. It sent at 11:03 and report also shows it being sent at 11:03. I received it at 11:04. (no delay)
    I sent an email not using cron on Nov 7. Report shows that it sent at 11:39. Nobody received it. (already delayed 5 days)

    haagamble

    (@haagamble)

    That’s great news, thepathifollowguest. I am still getting the spam subscribers – 24 today. But glad to hear that they are making progress.

    Aditya Shah

    (@ethicaladitya)

    Hi All,

    It is true as mentioned by Haagamble, Email Subscribers prepares the emails and pushes it to the host for sending it to the subscribers. We have an article ready to check the issue, please do have a look at it here.

    Also, my suggestion is to try sending emails using SMTP once.

    Hope this helps you.

    haagamble

    (@haagamble)

    Aditya, Here is part of my conversation with goDaddy. Maybe there is some helpful information there. They said it has something to do with the plugin. I don’t understand all that he said.

    John
    at 0:23, Oct 11:
    No, it has nothing to do with us.
    It has something to do with the plugin being used from your server.
    Also the MX entry is set to remote which is not within GoDaddy.
    It is not goDaddy that is sending the messages it is being sent via plugins and the email set on the plugin is not using the cPanel emails.
    The delay is either from the email or the plugins
    It has nothing to do with the server, I checked I made a full diagnostic test and it is working properly.
    I even had this checked by our server admins.
    We have the same diagnosis and result.

    You
    heagam → p3plcpnl0455.prod.phx3.secureserver.net 10/5/2018, 10:02:15 AM GMT+5 1 4 days p3plcpnl0455.prod.phx3.secureserver.net → : ESMTP 10/9/2018, 10:34:14 AM GMT+5

    John
    at 0:41, Oct 11:
    This are the logs posted.
    In which it has the exact time and date.
    And it used the cPanel smtp relay
    Inform them that is the smtp relay name.
    That is used from your cPanel.
    The information is coming from your plugin
    I see no delays or issues from the smtp relay.

    haagamble

    (@haagamble)

    I have a question. Three days in a row I sent emails that have not been received. So they are obviously in cyberspace somewhere. Where are they? What actually happens when I hit send? Do they get sent to my website host? If it is an issue with the host will they be able to find those emails somewhere?

    Aditya Shah

    (@ethicaladitya)

    Hi,

    As mentioned by haagamble Email Subscribers prepares the email and sends it to your host server. So, it then becomes the responsibility of the host to send the email. Many a times host blocks the emails from being sent if the emails cross the quota of the number of emails sent per hour or so, there might be some more reasons for this. You may contact your host to know the reason.

    I would suggest you to try using a free SMTP plugin to send the emails which generally fixes the issue.

    Also, we have listed a number of reasons your emails are not being received by the subscribers here. Please do have a check on this and let me know how it goes.

    n20capri

    (@n20capri)

    Same issue.

    Became an active (new) customer of my e-mail service provider/domain host BlueHost on August 7th.

    ? Since August 7th I have successfully published 6 blog posts just as i have with the other 125 blog posts prior and all notifications went through

    ? On November 10th I noticed problems with my newest post as it wasn’t being received by any of the subscribers except me

    ? Five days later, after multiple calls to my host and multiple reposts of the newest blog post, and various tests I still am unable to connect with any of the subscriber list except me

    ? Coincidentally, I republished a blog post, as a test, that was initially published in October 2017 and it sent perfectly and was received by all the subscribers. I have received an number of personal e-mails as well as many hits on the post.

    ? Furthermore, in a small sample size test today (5 test subscribers) I received both postings but the others only received the post of the blog which was a reissue of the Oct 2017 version, which is consistent with what has been happening.

    ? Tested sending WP and PHP HTML – haven’t tested plain text yet. Haven’t tested CRON yet. Copy and pasted latest post in text file before hand to eliminate any funky characters that could be the issue.

    ALl plugins are up to date and so is WP. No new plugins and notifications are NOT going into SPAM. Host says everything looks fine. 200 subscribers – host allows 500. Plugin “sent report’ says they were all sent. As mentioned, even a small group doesn’t work – to all different domains

    PLEASE HELP!

    n20capri

    (@n20capri)

    Also, when I use the test email function – it sends fine…

    thepathifollowguest

    (@thepathifollowguest)

    When I sent an email in the WP Plain Text option, it sent this morning. This is the first time that an email has sent for me for at least 3-4 weeks.

    Has anyone else tried that and it worked? If not, I would suggest trying that.

    I believe this is still an email subscriber issue because my WordPress email list that sends directly from WP sends just fine, so not sure why the plug-in is different. All of their options should work.

    Anyway for now that option worked for me! I hope you all can get yours working as well.

    n20capri

    (@n20capri)

    That’s next on my list – I will report back hopefully soon. I hope the team here is working on this – GREAT plugin otherwise…

    n20capri

    (@n20capri)

    Ok so the plain text version went through to all 5 test subscribers for me too. Hopefully this is good data to help resolve the issue.

Viewing 15 replies - 16 through 30 (of 64 total)
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