Email not sent but submission confirmed

It seems it’s definitely a problem with the plugin. I tried another forms plugin and I received emails from form submissions promptly. So I’ve uninstalled the Gutena Forms plugin. It’s a shame, because I liked the look of it.

Hi @ch3252 ,

I hope this message finds you well. Please accept my apologies for the delay in responding to your query, and thank you for reaching out to us.

Email delivery can sometimes be challenging, especially when not configured correctly. Ensure that your system’s email settings are optimized and that your hosting provider supports the necessary configurations for reliable email delivery. Alternatively, you can consider using an SMTP plugin as a solution to improve the process.

If you require further assistance, please feel free to let me know.

Thank you for your time and cooperation.

Warm regards,
Dhanush

Hi @ch3252 ,

I hope you had a great weekend.

I wanted to update you regarding the issue you reported. After discussing it with our development team and replicating the email section, we have confirmed that the Gutena forms is successfully sending emails without any issues.

Could you please check your spam or junk folder to verify if the emails have been delivered there? If you still do not see the emails, please let us know, and we will take further steps to resolve the issue promptly.

Thank you for your time and cooperation.

Warm regards,
Dhanush

Hi Dhanush – I’ve uninstalled Gutena Forms and I’m using a different plug-in that works properly for me. So I won’t be doing any further testing.

Hi @ch3252 ,

I hope this email finds you well.

I understand you faced some difficulties and challenges earlier. That’s completely fine. If you decide to explore using Gutenberg Forms in the future, feel free to let us know.

Should you have any questions or require assistance, we are here to help.

Thank you for your time and cooperation.

Warm regards,
Dhanush