Email not Submitting or being logged in admin

  • Resolved smeconsulting

    (@smeconsulting)


    7 years, 11 months ago

    Hey guys. This is an awesome plugin but after I made it live, I tested submitting an email address and nothing happens. It doesn’t take any action. Is there a step that I missed? I have the free version for now while I test it for a bit. Please let me know thanks

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Bas Schuiling

    (@basszje)

    Hi,

    Be sure to use another browser when testing email or statistics functions. If you test it in the same browser the plugin will see that you are logged in as admin, and will not record the email address.

    Did you see the test saying ‘text you’ ?

    Let me know if that helps.

    Thread Starter smeconsulting

    (@smeconsulting)

    I had tested in Firefox while I was logged in on Chrome. Nonetheless, I completely logged out of my Admin and cleared cookies in Firefox and tried again. It’s the same thing. Please try right now on https://sme.consulting/ and you will see, it doesn’t respond

    Plugin Author Bas Schuiling

    (@basszje)

    I see, thanks for the link.

    The reason when the form doesn’t work is that somehow the front-end scripting gets unloaded and so there is no response when hitting the submit button.

    However I don’t really see the mat coming up, just being swiped away really quickly in some cases. It seems to me that your theme, or some plugin, is replacing most of all of the mat when it loads. It seems to be related to something called ‘intercom’. Is there a plugin by that name? If so then I’ll need to do some testing with that plugin and see if there is a conflict and how to solve that.

    Thread Starter smeconsulting

    (@smeconsulting)

    That sucks! I am using https://www.intercom.com/ (the chat messenger feature) so hopefully I can keep both. Please let me know

    Plugin Contributor maxfoundry

    (@maxfoundry)

    We’re on it. Have to work with Intercom.

    Back to you shortly.

    Plugin Author Bas Schuiling

    (@basszje)

    After some testing I think I found the issue. Turns out if was on our site (sorry). Please check version 1.0.1 and see if that works for you. It should appear online soon.

    Thread Starter smeconsulting

    (@smeconsulting)

    Hey Bas. I updated to v1.0.1 and it is working perfectly now! Your support has been awesome. I highly recommend this plugin. One final thing to consider, I used a test email address and checked in the ‘Emails’ section and it was there. There is no way to delete an unwanted email though. Maybe that might be a feature to add? ??

    Plugin Contributor maxfoundry

    (@maxfoundry)

    Thanks for the rating. We really appreciate it!

    • This reply was modified 7 years, 11 months ago by maxfoundry.
    Thread Starter smeconsulting

    (@smeconsulting)

    I did rate already. Is it not showing?

    Thread Starter smeconsulting

    (@smeconsulting)

    NVM, you saw it now ??

    Plugin Author Bas Schuiling

    (@basszje)

    I’m happy it’s working. I’ll through the email suggestion on our todo list!

Viewing 11 replies - 1 through 11 (of 11 total)
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