email not working

  • Resolved marcchatry

    (@marcchatry)


    2 years, 2 months ago

    Hi,
    The email system doesn’t seems to work in the pro version. No emails are sent from the plugin. I tried to install WP mail and it works on email test. But nothing happen with the notifications
    Thanks for help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dylan James

    (@dylanjkotze)

    Hi Marc,

    Thanks for the feedback and apologies for the trouble you are experiencing.

    Could I kindly ask to confirm that the email notifications are enabled under Zephyr > Settings > Profile Settings?

    If it is, could I kindly ask if you could install an email logging plugin, such as https://www.ads-software.com/plugins/email-log/ temporarily and then create a task that should send an email.
    The email log plugin will help to determine if the email is being sent from Zephyr or if there is another problem with the sending. It will also show any errors that occurred during the sending of the email, so it will help to narrow down the issue to find a solution as soon as possible.

    I hope this helps and look forward to your response in order to get this resolved.

    Thank you.

    Kindest regards,
    Dylan

    Thread Starter marcchatry

    (@marcchatry)

    Hi Dylan,
    The email issue had nothing to do with your plugin.
    I installed “WP mail” plugin and all is fine now.
    Thank you for your help and job

    Plugin Author Dylan James

    (@dylanjkotze)

    Hi Marc,

    Great, thank you for letting me know.

    Glad to hear that.

    Kindest regards,
    Dylan

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘email not working’ is closed to new replies.