Email not working, sends to default instead

  • Resolved Starhorsepax2

    (@starhorsepax2)


    5 years, 2 months ago

    We have a simple info@ email address in the contact form.
    But its not sending to the client at all. I’ve double checked that the email is still existing and still has a forwarder to the client.

    Instead it sends to the web manager whose name is in the WordPress account. It’s definitely getting redirected through Ninja Forms, acting as if the default setting to go to system admin is still there.

    How do we fix this quick? The client could lose business over this. They don’t log in to the site to check for submissions. They count on those emails.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Check your form “Email & Action” settings, or, do you have another plugin that is forcing the email address to be used (thus overriding what is being set within Ninja Forms).

    Try installing Post SMTP (https://www.ads-software.com/plugins/post-smtp/) and switching on Debug so you can see the emails going out.

    Does your site use the native PHP Mailer or did you already have an SMTP plugin installed?

    99.99 out of 100, the emails are sent to whatever you have set the “Emails & Actions” settings to. If the emails are not being sent to the address in your To: field, then it can only be another plugin, or your webhost is forcing the Native PHPmailer to not be able to set the TO: field (I have only seen this on rare occasions and is not likely).

    It is more than likely going to be another plugin OR you have the wrong (or no) value stored in your “Emails & Action” step responsible for sending that email.

    Plugin Contributor Justin McElhaney

    (@jmcelhaney)

    The troubleshooting information that @shinerweb provided is correct.

    @starhorsepax2 We responded to the support request that you sent through our official support channel.

    Thread Starter Starhorsepax2

    (@starhorsepax2)

    It appears an update to the plugin fixed it. Odd since the patch notes didn’t mention it.

    There were no other plugins and the setting in emails and actions was already correct.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Email not working, sends to default instead’ is closed to new replies.