Email notification

  • Resolved tcingenium

    (@tcingenium)


    4 months ago

    Hello,

    I have configured the action after sending to be Email and dynamic message. Then I have configured the messages and the email that sends and receives the emails. When I do the test with stripe in development mode I don’t get any kind of email neither to the admin nor to the buyer. I have configured the SMTP with the plugin (WP Mail SMTP) in wordpress and the site can send emails. I have also downloaded the WP Mail Logging plugin to check if there is some kind of problem but no emails are registered. On the other hand, if I register on the website or do any action that needs to send an email, I receive it correctly.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Brandon Ernst

    (@brandonfire)

    Hi @tcingenium,

    Thanks for reaching out about Payment Page.

    When you say “Then I have configured the messages and the email that sends and receives the emails.” – what exactly do you mean? As we currently don’t yet have a method to customize the payment confirmation email.

    This would be important to clarify and ensure perhaps that you’re using a different email screen than what our plugin offers on the payment form builder?

    Looking forward to hearing from you.

    Plugin Contributor Gaucho Plugins

    (@gauchoplugins)

    Hi @tcingenium thanks for reaching out about this – I haven’t heard a reply so will mark this as closed for now. Please kindly feel free to reopen the ticket should you need any further assistance.

    You can also contact us on our support page here:

    https://payment.page/support/

Viewing 2 replies - 1 through 2 (of 2 total)
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