Email Notification is delayed

Hi there,

When an order is place, the email get send like 6-7 hours after the order have been place.

By default WooCommerce should send these notifications immediately after the customer has placed the order. If it is taking hours to get these notifications sent, I suspect that some server issue or conflict in your site is causing this.

I’d suggest you to reach your hosting support to see if there have been issues with the mail queue or if they can check the mail logs to confirm when they were sent.

Here you can also read some helpful information about how to troubleshoot email issues: https://docs.woocommerce.com/document/email-faq/

Another problem I’m having is how do I remove the billing address in the order notification email once the order have been placed?? please help

In order to remove these details from your email notifications, you’ll need to customize the default notification templates from your child-theme.

The template that adds all these customer details is this one:

/woocommerce/templates/emails/email-customer-details.php

You can remove the wanted details from the $fields variable before rendering them.

Alternatively, you can also use the woocommerce_email_customer_details_fields filter to filter them out.

I hope it helps!

hello,
thank you for your reply. for removing the customer address in the order email notification, I have double check with the theme provider and was able to remove it (along with researching).

for the slow delay order email notification, i have reached the hosting support just as suggested.

I have another problem. Where/how do I edit the email notification for customer receipts in order to get a copy of it email to myself automatically as well? for example.

When a customer order, and email order notification should be send. another email should be send to the customer. (I also want a copy of the receipt send to myself, just like the customer copy to know that the payment have been made?)

Hi there,

I have another problem. Where/how do I edit the email notification for customer receipts in order to get a copy of it email to myself automatically as well? for example.

You can use the woocommerce_email_headers filter to CC or BCC any other email addresses to these notifications.

This may also require custom code, but here you can find a nice tutorial that explains this case:
https://www.businessbloomer.com/woocommerce-add-to-cc-bcc-order-email-recipients/

Hey there, since we haven’t heard back from you in awhile I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.