email notification is not working

Hi @sg1magar

I hope you are doing well.

Out of the box, Forminator uses the wp_mail() function which is the native WordPress email function, can you confirm if the email shows as sent using any mail log plugin https://www.ads-software.com/plugins/wp-mail-logging/ if so, please try connecting an SMTP plugin https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#form-emails-not-sending

Let us know the result you got.
Best Regards
Patrick Freitas

I do not have WP Mail Logging plugin installed in my wordpress.
Do you mean I need to install this plugin in my wordpress??
Does it help to notify me the submission form in email?

Hello @sg1magar,

Do you mean I need to install this plugin in my wordpress??

Yes, please install and activate the plugin – it should create a log after the form submission, or any events that involve sending emails.

You can view the logs in WP Mail Logging >> Email Log section. If an error occurs while sending the form, it should be listed in the “Error” column:
https://prnt.sc/9diO_Z_a7UIt

In case there’s no error in the logs after sending an email, but you still don’t receive it, you may have to use SMTP plugin for connecting WordPress to an SMTP server.

This often can be more reliable than using the default PHP mail function, depending on the server settings.

You can check if your hosting provider does offer SMTP. If not, there are also 3rd-party SMTP services like Brevo, Google, Mailgun, etc. Here’s the overview of such solutions:
https://moosend.com/blog/free-smtp-server/

I hope this helps. Let us know if you have any questions!

Best Regards,
Dmytro

Hi @sg1magar

We didn’t hear back from you here so I’m marking this ticket as resolved but if you have any follow-up questions, please feel free to respond and we’ll be glad to assist you further.

Kind regards,
Adam