Email Notification Issue

Hello @kaytkukowski

Hope you’re doing well today! Sorry to hear about the issues you’re facing with Forminator Email notifications.

Forminator uses the default WordPress wp_mail() function for sending email notifications. Can you please confirm if default WordPress emails (like Password Reset) are working fine on your site?

If yes, in that case, can you please install the Email Log plugin like https://www.ads-software.com/plugins/wp-mail-logging/ and try submitting the form to see if there are any failed logs captured in the email logs?

Additionally, please also check the spam folder in your email in case the emails somehow landed in the spam box.

Lastly, if you are facing issues receiving the default WordPress emails like Password reset email for example, in that case you can use an SMTP Plugin that can help in email deliverability. You can use the SMTP Module on the Branda Plugin https://www.ads-software.com/plugins/branda-white-labeling/

Here is a guide on how you can configure the Branda SMTP Module: https://wpmudev.com/docs/wpmu-dev-plugins/branda/#smtp

Hope this helps.

Kind Regards,
Saurabh

Okay, so the issue is for me to receive emails. I have ran several tests and it seams that only form submissions from other business emails (example [email protected]) goes through. But emails normal emails (example: [email protected] and [email protected]) won’t go through.

The data is still collected in the form and is sending to my Google Spreadsheet but no emails coming through to notify me.

Hi @kaytkukowski,

Sorry to know that you are still experiencing the issue.

Could you please confirm if you installed the Email Log plugin (e.g., WP Mail Logging) and then try submitting the form? This will help us check if any failed logs are captured in the email logs.

Wouldn’t you mind please sharing an export of the form using Google Drive or Pastebin.com so that we can take a closer look at this? I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Kind Regards,
Nebu John

Hi @kaytkukowski,

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. Note that you can still reply on this topic.

If you have any additional questions or require further help, please let us know!

Best regards,
Laura