Email Notification not working

  • Resolved computereze

    (@computereze)


    7 years, 2 months ago

    I have installed WP Support Plus and it looks good. I have also purchased the addons and am going through the email notifications menu.

    It will send an email on creation of a new ticket to the customer but will not send an email notification to the agent etc.

    Why is this not working? Can you help please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter computereze

    (@computereze)

    I have also checked that my website and server are correctly sending emails and they are.
    It just will not send emails to the agent, supervisor or administrator.

    Thread Starter computereze

    (@computereze)

    this has now been rectified.
    The problem seemed to be sending the notification to both the agent and the customer didn’t work so i created a new notification for the agent so that they were separate notification.
    Support was quite responsive from their site too.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    We are happy to know that issue has been fixed for you.

    Can I request you to share your review about the product please on this page.

    Thank you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
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