Email notification on booking confirmation

  • Hi I’m testing the system for a customer and it seems that when I confirm a booking from the admin the person who made the booking won’t receive a confirmation email. Souldn’t an email arrive automatically when the booking status changes? If I send the email from the box on the top right, then the email arrives.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author benitolopez

    (@benitolopez)

    Hello,

    The email should arrive and I can assure you that it has always worked well over all these years. If you do not receive it there is probably some problem with your mail server.

    Can you do some testing with other email addresses? Also, can you check your email logs? You should find some info there.

    Thread Starter Giuseppe Milo

    (@pixael)

    Hi Benito, the first email confirming the booking arrives and says the booking is in review. When the customer approves the booking there is no notifications. I’ve added a log in the method sending the email and it is not called. If I send the email from the booking editing page that one arrives so there is an issue with the automatic notification when the status changes.

    Plugin Author benitolopez

    (@benitolopez)

    What do you mean by “customer approves the booking”? Do you mean the ‘admin’ that manages the hotel or the guest who made the reservation?

    If you are talking about the admin, when it changes the status from pending to confirmed here (https://lopezb.d.pr/i/nwuO4n) then yes, no email is sent automatically. You need to send it manually using this button: https://lopezb.d.pr/i/ZILmuc

    Thread Starter Giuseppe Milo

    (@pixael)

    Yes that’s the case. Is there an hook I could use to send the confirmation email automatically? The box says “resend” email so I thought an email would have been sent when the admin confirm the booking.

    Plugin Author benitolopez

    (@benitolopez)

    It says ‘Resend’ because usually the confirmation is automatic when using the ‘Instant booking’ mode. I will change the text though to avoid confusion.

    Anyway, you can save and send the emails simultaneously if you select this and then save the reservation: https://lopezb.d.pr/i/ro9ALo

    Thread Starter Giuseppe Milo

    (@pixael)

    Ok thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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