Email notification stopped working

  • Hello there!

    I’ve been using the plugin for 2 years with no issue, but around two weeks ago it stopped sending e-mail notifications to subscribers. I’ve checked several messages from users of this very forum reporting the same problem, and tried the following procedures (no with no results):

    1) Sent test emails, all of them arrived at different inboxes.

    2) After publishing the post, there was no report with the status ‘In Queue’ on the Report screen. All the statuses were flagged with “completed”, and none of the subscribers received the email (inbox or spam folder).`

    3) No settings were changed since plugin installation in 2020.

    The post notification campaign is active, and while publishing the posts, the categories were selected as configured in the active campaign. No changes were made to the email list as well. There is no cloned post. WordPress site health shows no critical error.

    I sent a message to the support this morning but still have no answer. Any help would be really appreciated.

    Best regards.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @lionzo,

    Thanks for your response!

    That’s strange! We might need to debug the issue further with some more information. Could you please contact us on our private support channel here? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.`

    I also have the same problem OP mentioned.

    Test emails are sent, but the “reports” tab show no information regarding the latest “new post notification” for suscribed users.

    I am facing the same issue since July 20th.

    We are using Amazon SES to send emails.

    Test emails work.

    Automatic new post emails do not work.

    Same Problem here:
    Automatic new post emails do not work.

    Using Amazon SES to send emails. Test emails work.
    Email Subscribers & Newsletters Pro Version 5.3.13
    Post Editor AVADA builder

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there,

    We are sorry for the inconvenience caused.

    If you’re using Amazon SES to send emails, we have noticed some issues with compatibility and we’ll fix the issue in the upcoming release(within a week).

    Thank you!

    Thread Starter lionzo

    (@lionzo)

    I am using WP mail, not Amazon SES.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @lionzo,

    The issue may need to be debugged further with some more information. We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.`

    Same problem here. After working for a few years, it stop working sometime around March or April 2022.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @riclefebvre,

    We have fixed the issue in the latest release. Could you please update the plugin and then check and confirm?

    If the problem persists, could you please let me know which mailer you are using to send emails?

    Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @lionzo,

    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!`

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello @jonbiloh,

    Hope you’re doing great.

    I wanted to check in with you regarding the issue you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!

    Hi,

    Still not working

    I’m running Version 5.4.16

    My mailer is WP Mail.

    I have around 70 Emails to send once a month when a new post with specific category is published. At this point when the post is published, the report does not show the event and emails are not sent.

    Thanks for your help.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @riclefebvre,

    Thanks for contacting us!

    We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    I will need some more information to understand the issue and your inquiry. Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you!

Viewing 13 replies - 1 through 13 (of 13 total)
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