email notification to customers not work

  • Resolved seehandy

    (@seehandy)


    9 years, 6 months ago

    Hello ArtkanMedia,
    I want to buy the pro version, but i still found problem in free version, seems the email notification to customers did not work, it not sent to customers, about the plugin, is it still use direct mail? could you help find to link it with plugin WP-Mail-SMTP, so the email will go to customer inbox without filtered(blocked), this might be the problem of ‘book a place’ problem.

    Here the explanation from plugin === WP Mail SMTP ===

    If other plugins you’re using are not coded to use the wp_mail() function but instead call PHP’s mail() function directly, they will bypass the settings of this plugin. Normally, you can edit the other plugins and simply replace the mail( calls with wp_mail( (just adding wp_ in front) and this will work. I’ve tested this on a couple of plugins and it works, but it may not work on all plugins.

    Will buy pro version if you could fix this, i need ‘book a place’ plugin for my next event(next month), please help ASAP, thank you.

    https://www.ads-software.com/plugins/book-a-place/

Viewing 5 replies - 1 through 5 (of 5 total)

  • @seehandy, Book A Place does use wp_mail

    class-book-a-place.php:
        $send_mail = wp_mail($email_to, $compiled_template['subject'], $compiled_template['message'], $headers);

    If your customers are not receiving notifications, it might be that your email is misconfigured, and not a problem with this plugin.

    This mailer has an email log so you can tell if this plugin sent the email correctly : https://www.ads-software.com/plugins/postman-smtp/

    Thread Starter seehandy

    (@seehandy)

    Hello Postman,
    But if i using the same ip address(checkout by myself), the email notification is delivered (to gmail, yahoo), i tested it with my own ip address, but when i use my mobile phone with different internet connection(3 different connection), the email notification never receive. could you help me where is the error?

    Sounds like an email configuration problem. I can take a look. Can you send one of the emails that DID work to me? I need the full email, headers and all.

    Thread Starter seehandy

    (@seehandy)

    hello postman, have you receive my mail?
    Please help.

    Thank you,

    Yes I did. You need to configure Postman with your username and password. Run the setup wizard. This will make that phishing warning go away, too.

Viewing 5 replies - 1 through 5 (of 5 total)
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