Email Notifications

  • I upgraded from version 1.1.5 to version 2.0.5 and when creating a new ticket, the email notification for the client no longer works.

    Any suggestion ?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @b1ikkq34,

    Please verify below steps for troubleshooting the issue:

    1. You have entered From Name & From Email in email notification settings of the plugin.
    2. You have installed any SMTP plugin to send emails from website. Please note, if you have not installed SMTP plugin to send emails, mail() function does not guaranty you to deliver emails. There are many popular free SMTP plugins available on www.ads-software.com. We recommend Post SMTP Mailer plugin.
      Try sending test email in SMTP plugin to confirm emails are sending correctly.
    3. SupportCandy email notification recipients correctly set for all notifications.
    4. Also check if you have applied conditions in email notification and they are correct.

    If that does not resolve the issue please create a ticket on our support page.

    Thread Starter b1ikkq34

    (@b1ikkq34)

    Okay. I see. But I already have an extension for sending email: WP Mail. Also, be aware that the customer does not receive confirmation of his new ticket, but the support agents, yes. And the conditions are the same.
    I went back to version 1.1.5 to customize my installation again. I will also apply your recommendations then, try a new update to 2.0.5. And I will see.
    I will gather information about my installation to make a support request soon.

Viewing 2 replies - 1 through 2 (of 2 total)
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