Email Notifications & Horrible Placement of Button

  • Resolved joyryde

    (@joyryde)


    3 years, 1 month ago

    Hello –

    We receive an email notification from PayPal and from Stripe for every single order showing the payment information and confirming that the payment qualifies for seller protection and chargeback protection. We receive no email at all from Amazon Payments showing that the buyers paid for their orders.

    When we log into Amazon Pay and click SETTINGS> NOTIFICATIONS there is no setting for email notifications. Amazon says that it’s inside the API and that the API should let us set up not only notifications for us to receive emails, but also setup the buyers confirmation email of their payment.

    We can’t find any of these settings in the plugin.

    How do we enable and adjust payment notifications?

    Secondly, why is the button not showing alongside all of the other payment methods that are offered to buyers? Why is it on page 1 of checkout, forcing people to choose between Amazon and whatever may come next on the next page of checkout where all of the other payment options are??

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @joyryde

    Hope you are doing well!

    for the first Issue I’m not sure which email notification are you talking about, but WooCommerce emails are sent to shopper and Admins when a order is placed and paid, an email for failed orders (not paid or rejected by Amazon Pay) and also for On Hold orders (Only Authorized order, capture should be done manually by Admin). This is part of WooCommerce plugin.

    If you want to receive an email directly from Amazon Seller Central is not part of the plugin you should contact them.

    For the second Issue, I assume that page 1 of checkout is the Cart page, if so, the button is there to skip one step for shoppers that want to use Amazon Pay. On Checkout page the Amazon Pay button is not showing along with other payment method, this was decided by requirements of Amazon (is the same as Version 1).

    Let me know if that helps.

    Best,
    Christian

    Thread Starter joyryde

    (@joyryde)

    Amazon said that the API determines whether we get an email receipt of the payment from Amazon, and that the customer should also get an email receipt of the payment…same way that we get one with every Stripe payment and every PayPal payment, proving that the order was paid for…We asked them if there was a setting to enable these emails and they said no, it’s in the API.

    Plugin Support Christian

    (@christian1983)

    Hey @joyryde,

    the API is not supported by us, and there is no option on our plugin to enable it.

    You can try to contact support here: https://pay.amazon.com/help/202161890

    let me know if that helps.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @joyryde ,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 4 replies - 1 through 4 (of 4 total)
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