Email Notifications not always sent

  • Resolved b4rt1911

    (@b4rt1911)


    3 years, 2 months ago

    Hello

    first of all thank you very much for this great plugin.

    I created a calculator for our site, but when my colleagues fill the form out no mails were sent but the submissions are there in the overview.

    when i fill the form out it just works, mails were sent to me and to the site mail.

    maybe you can see where the problem is?
    here is the .txt export https://1drv.ms/t/s!AuDqFaKHupr3mE7oh8iyxzdpnCWR?e=tbdgxH

    regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @b4rt1911

    I hope you’re well today!

    I’ve imported the form and form settings – specifically the notification settings – look fine. The fact that you are getting messages if you fill the form yourself suggests that this is related to e-mail delivery.

    The first thing to check would be if those messages were not sent at all or they were but ended up in spam folder. I’d suggest using a plugin such as e.g. this one

    https://www.ads-software.com/plugins/wp-mail-log/

    on site to test if the e-mails are even sent. You would see information about this in e-mail log.

    if they are, then check spam folder too. If the messages are not in Spam box, it’s possible that your host is putting some restrictions on what e-mails can and cannot be sent from your server (usually this is related to e-mail domain only but sometimes it may be also about consistency of e-mail headers, like e.g. reply-to e-mail configuration).

    In such case, it would be worth testing with SMTP. A plugin such as our own free Branda would let you switch WordPress from default e-mail delivery method to SMTP which is usually way more reliable:

    https://www.ads-software.com/plugins/branda-white-labeling/

    Kind regards,
    Adam

    Thread Starter b4rt1911

    (@b4rt1911)

    hi

    thx alot for your check and tips, will try it out and report back.

    regards

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hello, we haven’t heard back from you in a while so we will close down this ticket, if you have any followup questions feel free to reopen it.

    Cheers,
    Predrag

Viewing 3 replies - 1 through 3 (of 3 total)
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