Email notifications not sent

  • Resolved icebella

    (@icebella)


    5 years ago

    Hello! I read documentation and didn’t find in my forminator plugin what is showed on screanshots in Documentation – Send an email to admin users and also lower – Admin email and Confirmation email. So I don’t recieve anything. So what to do?..

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @icebella,

    Can you tell me if this is the documentation that you’re looking at?
    https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#email-notifications-forms

    While you’re editing your form you can switch to Email Settings tab and from there you can edit Admin Email settings or add a new email to send a confirmation to users:
    https://monosnap.com/file/Nft2wQiCrx0o65RCbrKMrqIuE93dP9

    If your emails are set up and not sending you might want to try setting up an STMP to handle your emails, or maybe just check your Junk/Spam folder and make sure that the email didn’t end up there ??

    Cheers,
    Predrag

    Ok now I know for a fact there is an issue with Forminator sending to certain emails.

    I have been trying to get it working to send it to an email address thats a group email that two people get.

    I tried it in forminator but email doesnt deliver, I know the form is working as I have things set to get a copy.

    I tested out another form builder to deliver to that group email and they get it no problem. They have checked their spam folders.

    Would really appreciate some help on this as this is a big issue for me as lots of businesses use their info@… email to ensure at least two employees receive submission copies.

    Thread Starter icebella

    (@icebella)

    Hello! So this is the way how to solve this problem – with sending email with filled form to Admin. (Still need to figure out how to send confirmation to user). Anyway, here is what I did.

    1. You need to have email with your website name after @ – [email protected]
    2. You need to install WP plagin Easy WP SMTP.
    – SMTP host SSL
    – SMTP Port: 465
    – Username: The username that you use to login to your mail server
    – Password: The password that you use to login to your mail server

    This fixed my problem. Please let me know if it worked for you.

    Thread Starter icebella

    (@icebella)

    About the user notification. You need to add another email notification to the Form and set field “email” in RECIPIENTS menu in selected list (press + on the right). It will only be possible if you add Email field in your Form. Then fill the form the way you want user to see it. Please, let me know if it worked.

    • This reply was modified 5 years ago by icebella.

    I have two submission notifications – one to me and the other to the other email address (I use Forminator all the time) They are definitely not getting it to that address. Thats why I installed another form builder to test it out – its definitely something up with Forminator delivering to group addresses like info@ etc.

    Thread Starter icebella

    (@icebella)

    Sorry that you are having this issue. My formbuilder works just fine for single emails.
    My answers above might help other users. So if you also solve your problem, please share. Have a nice day!

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hi @icebella ,

    Thanks for sharing your solution! Please let us know if the issue is now fully resolved.

    kind regards,
    Kasia

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @icebella

    I hope you are doing well!

    We haven’t heard back from you for a while now so we’ve marked this ticket as resolved. If you do have any followup questions or require further assistance feel free to reopen it and let us know here.

    Kind regards,
    Nastia

Viewing 8 replies - 1 through 8 (of 8 total)
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