Email notifications not working..

  • I upgraded to Pro BravoWP HelpDesk plugin and currently running it through some testing. Here’s what’s not working..

    [front end/back end] – not getting new ticket emails regardless if I submit as customer or visitor. I’ve tested several email addresses and get no emails from BWP. Mail system settings is set correctly and working.

    As owner – the [message_content] token doesn’t work, just shows up as [message_content].

    What do you need from me to get this resolved? Really love this plugin, would like to see this resolved. Please advise…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bravowp

    (@bravowp)

    Hello, thank you for purchase, I am sorry you are running into problems.

    If you are sure that your website can send emails correctly, then please can I ask you to turn the log events into debug mode, try to trigger the email again, and see if you see the email being sent in the log corretly? If you aren’t able to do this, I can do it for you: just need an email with email and password and URL.

    Waiting for your next email, thanks.

    Thread Starter DigitalWavez

    (@digitalwavez)

    Thank you for the reply. While I was working on optimizing site, I ran P3 Plugin Profiler and it came back with this error (obfuscated my info for privacy),

    “A fatal error occurred during profiling: Cannot redeclare bwhd_registration_redirect() (previously declared in /home/xxxxxxxxxxxxxx/public_html/wp-content/plugins/bravowp-helpdesk/pages/frontend.php:9) in file /home/xxxxxxxxxxxxxx/public_html/wp-content/plugins/bravowp-helpdesk/pages/frontend.php on line 9”

    Don’t know what this means, thought you should now. I’ve made a few adjustments to my WP install and about to try another round of testing. Will get back to you shortly. Thank you!

    Thread Starter DigitalWavez

    (@digitalwavez)

    Ran another test and admin get’s email ticket is created but demo user doesn’t get email (see log below) and the token [message_content] does’t work. Email addresses obfuscated for privacy…

    [05/Mar/2017:21:00:41] ajax_frontend_tickets_insert End
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail All done.
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Email Sent Result: true
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Email Sent BODY:
    A new Support Ticket was created:

    Name: David W

    Message: [message_content]

    Subject: Testing tic #7

    Ticket Number: 7

    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Email Sent SUBJECT: Ticket: #7 – New Ticket Created
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Email Sent TO: [email protected]
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Email Sent FROM: [email protected]
    [05/Mar/2017:21:00:41] bwhd_controllers_tickets_getforsendingnotification Start
    [05/Mar/2017:21:00:41] bwhd_controllers_notifications_sendemail Function was called
    [05/Mar/2017:21:00:41] bwhd_controllers_tickets_insert Ticket ID generated: 7
    [05/Mar/2017:21:00:41] bwhd_controllers_tickets_insert Insert Query: INSERT INTO wpmc_bw_helpdesk_tickets ( ticket_title, ticket_problem, category_id, priority_id, department_id, customer_contract_id, status_id, ticket_is_closed, ticket_created_date, ticket_created_userid, ticket_assigned_userid, ticket_customer_userid, ticket_customer_fullname, ticket_customer_email, ticket_closed_date, ticket_sla_resp_before, ticket_sla_solv_before, ticket_sla_resp_date, ticket_sla_solv_date, woocommerce_product_id, ticket_creation_mode ) VALUES ( ‘Testing tic #7’, ‘Submitting ticket not logged in, testing email replies’, 1, 0, 0, 0, 1, 0, ‘2017-03-05 21:00:41’, 0, 0, 0, ‘David W’, ‘[email protected]’, null , null , null , ”, null, 0, ‘frontend’ )
    [05/Mar/2017:21:00:41] bwhd_controllers_tickets_insert Start
    [05/Mar/2017:21:00:41] ajax_frontend_tickets_insert Start
    [05/Mar/2017:21:00:41] ajax_frontend_tickets_insert Start
    [05/Mar/2017:21:00:41] ajaxhandler LoadMode: full
    [05/Mar/2017:21:00:41] ajaxhandler Function Received: ajax_frontend_tickets_insert

    Need help figuring this out. Please advise…

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Email notifications not working..’ is closed to new replies.