Email notifications send to admin of WP

  • Resolved itism64

    (@itism64)


    4 years, 8 months ago

    Hi,

    When i configure Email notifications to different emails to receive there is a new order confirmation it always send only to the admin of the wp website (general settings) and the ones used in Email notifications never receive it.

    I checked in the database and emails added to the Email notification and they are stored there.

    Any idea what i am missing here ?
    cheers

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Just to make sure – are those emails triggered but not received, or are they not even triggered?

    If you’re unsure how to check that, please install an email logging plugin like https://www.ads-software.com/plugins/email-log/ and then place a test order. The list of email addresses that are triggered will be shown in the log ??

    Thread Starter itism64

    (@itism64)

    hi @riaanknoetze

    Thanks for the response.

    They are not. I checked the log before and only send to the WP admin. (and client) in the database are the different email (the ones who must receive new order confirmation)

    So very strange

    Cheers

    Thread Starter itism64

    (@itism64)

    @riaanknoetze

    Hi,

    any idea how to fix this or find the problem ? it is just very strange.

    Cheers

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @itism64. If you are still facing this issue, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter itism64

    (@itism64)

    @drwpcom

    Hi, yes still have the problem. Is it possible to send by mail ?

    Thanks for the help

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @itism64. In general, support by email is for customers at WooCommerce.com. However, if you have a WooCommerce.com account, you can create a ticket using this link referencing this thread to share the system report.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @itism64. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

    Thread Starter itism64

    (@itism64)

    @drwpcom

    Hi, sorry did not do it yet as for the moment I forward the orders to the client but will do it next week and let you know.

    Cheers

Viewing 8 replies - 1 through 8 (of 8 total)
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