Email Notifications Skipping

I understand some of the order notification emails are not sending to the customers randomly and it doesn’t reflect in the WP Mail Logging as well.

To better understand what’s happening, I’d like to take a look at your site’s logs.

To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it. Here’s what that looks like:
https://d.pr/i/tCljQd
3. Copy/paste the log into your response so we can take a look.

Could you also please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi,
This is the latest error log:

2020-12-07T02:54:49+00:00 CRITICAL Uncaught Error: Call to undefined method stdClass::toWpFormat() in /home/u419102994/domains/nudemints.com/public_html/wp-content/plugins/woocommerce_email_cuztomizer_with_drag_and_drop_builder/vendor/yahnis-elsts/plugin-update-checker/Puc/v4p5/Plugin/UpdateChecker.php:185
Stack trace:
#0 /home/u419102994/domains/nudemints.com/public_html/wp-includes/class-wp-hook.php(287): Puc_v4p5_Plugin_UpdateChecker->injectInfo(false, 'plugin_informat...', Object(stdClass))
#1 /home/u419102994/domains/nudemints.com/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(false, Array)
#2 /home/u419102994/domains/nudemints.com/public_html/wp-admin/includes/plugin-install.php(150): apply_filters('plugins_api', false, 'plugin_informat...', Object(stdClass))
#3 /home/u419102994/domains/nudemints.com/public_html/wp-content/plugins/wordfence/lib/wfScanEngine.php(1593): plugins_api('plugin_informat...', Object(stdClass))
#4 /home/u419102994/domains/nudemints.com/public_html/wp-content/plugins/wordfence/lib/wfScanEngine.php in /home/u419102994/domains/nudemints.com/public_html/wp-content/plugins/woocommerce_email_cuztomizer_with_drag_and_drop_builder/vendor/yahnis-elsts/plugin-update-checker/Puc/v4p5/Plugin/UpdateChecker.php on line 185

And here’s the system log:

### WordPress Environment ###

WordPress address (URL): https://nudemints.com
Site address (URL): https://nudemints.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: ? 5.5.3 - There is a newer version of WordPress available (5.6)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.23
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.24-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: wp_
Total Database Size: 405.75MB
Database Data Size: 334.30MB
Database Index Size: 71.45MB
wp_woocommerce_sessions: Data: 25.05MB + Index: 2.14MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.52MB + Index: 1.88MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_auto_spinner_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.31MB + Index: 0.31MB + Engine InnoDB
wp_comments: Data: 7.52MB + Index: 8.09MB + Engine InnoDB
wp_elfsight_facebook_chat_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_iconic_was_fees: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_iconic_woo_linked_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_cssjs: Data: 10.52MB + Index: 3.03MB + Engine InnoDB
wp_options: Data: 27.16MB + Index: 0.47MB + Engine InnoDB
wp_postmeta: Data: 137.55MB + Index: 14.06MB + Engine InnoDB
wp_posts: Data: 34.42MB + Index: 0.88MB + Engine InnoDB
wp_po_plugins: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_sc_analytics: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rsrecordpoints: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_mlm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rtwwwap_referrals: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_stream: Data: 1.52MB + Index: 1.00MB + Engine InnoDB
wp_stream_meta: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_uap_cpm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.27MB + Index: 0.19MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_vxc_zoho_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_vxc_zoho_log: Data: 20.55MB + Index: 0.13MB + Engine InnoDB
wp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wp_wc_order_stats: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.48MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.50MB + Index: 0.17MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.39MB + Index: 0.16MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpforms_entries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_entry_fields: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmelon_wadvbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 23.52MB + Index: 21.13MB + Engine InnoDB
wp_wsal_occurrences: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
wp_ylc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ylc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ylc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ylc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_zcwc_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_zinvtwcss: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 336
cpt_iconic_wlv: 5
custom_css: 1
elementor_font: 2
elementor_icons: 1
elementor_library: 47
fs-affiliates: 2
fs-visits: 1
jet-woo-builder: 1
nav_menu_item: 23
page: 31
post: 88
product: 7
product_variation: 14
revision: 2100
shop_coupon: 21
shop_order: 5692
shop_order_refund: 13
vxc_zoho: 2
wcst_trigger: 11
woo_mb_template: 13
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Query Monitor: by John Blackbourn – 3.6.4
Ad Inserter: by Igor Funa – 2.6.16
WordPress Advanced Bulk Edit: by George Iron – 1.3
Ajax Cart AutoUpdate for WooCommerce: by taisho – 1.5.4 – Installed version not tested with active version of WooCommerce 4.6.1
All-in-One WP Migration Unlimited Extension: by ServMask – 2.37
All-in-One WP Migration: by ServMask – 7.29
Astra Hooks: by Brainstorm Force – 1.0.2
Classic Editor: by WordPress Contributors – 1.6
Custom Fonts: by Brainstorm Force – 1.2.5
Elementor Pro: by Elementor.com – 3.0.5
Elementor: by Elementor.com – 3.0.12
Elfsight Facebook Chat CC: by Elfsight – 1.1.0
WooCommerce Attribute Swatches by Iconic: by Iconic  – 1.2.7 – Installed version not tested with active version of WooCommerce 4.6.1
JetElements For Elementor: by Crocoblock – 2.4.1
LiteSpeed Cache: by LiteSpeed Technologies – 3.5.2
Members: by MemberPress – 3.1.3
No CAPTCHA reCAPTCHA for WooCommerce: by MailOptin Team – 1.2.6 – Installed version not tested with active version of WooCommerce 4.6.1
PixelYourSite PRO: by PixelYourSite – 7.7.2 – Installed version not tested with active version of WooCommerce 4.6.1
Plugin Organizer: by Jeff Sterup – 10.1.4
Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 4.1.4 – Installed version not tested with active version of WooCommerce 4.6.1
Qty Increment Buttons for WooCommerce: by taisho – 2.7.5 – Installed version not tested with active version of WooCommerce 4.6.1
Rank Math SEO: by Rank Math – 1.0.51
WooCommerce Show Single Variations by Iconic: by Iconic – 1.1.19 – Installed version not tested with active version of WooCommerce 4.6.1
Stream: by XWP – 3.6.0
SVG Support: by Benbodhi – 2.3.18
TapTap, by Bonfire: by Bonfire Themes – 5.2
Visibility Logic for Elementor: by SeventhQueen – 1.2.0
WooCommerce UPC, EAN, and ISBN: by Scott Bolinger – 0.4.0 – Installed version not tested with active version of WooCommerce 4.6.1
Advanced Shipment Tracking for WooCommerce: by zorem – 3.1.4
Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.6 – Installed version not tested with active version of WooCommerce 4.6.1
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.2.6

WooCommerce Zoho Pro: by CRM Perks – 1.1.5 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Advanced Bulk Edit: by George Iron – 4.5 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 (update to version 2.1.1 is available) – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Notification Premium: by Andy Ha (villatheme.com) – 1.4.2.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce - StampscomEndicia Integration: by Stamps.comEndicia – 2.0.0 – Installed version not tested with active version of WooCommerce 4.6.1
Woocommerce Test Payment Module: by Sean Barton (Tortoise IT) – 1.4 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce URL Coupons: by SkyVerge – 2.10.1 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1 (update to version 4.7.1 is available)
WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.14 – Installed version not tested with active version of WooCommerce 4.6.1
Wordfence Security: by Wordfence – 7.4.14
WP Add Mime Types: by Kimiya Kitani – 2.5.5
Wordpress Auto Spinner - Post Rewriter: by ValvePress – 3.7.3
WP Mail Logging: by MailPoet – 1.9.7
WP Mail SMTP: by WPForms – 2.5.1
WPForms: by WPForms – 1.5.9
XL WooCommerce Sales Triggers: by XLPlugins – 2.10.0 – Installed version not tested with active version of WooCommerce 4.6.1

### Inactive Plugins (8) ###

AffiliateWP: by Sandhills Development
LLC – 2.5.4

AffiliateWP - PayPal Payouts: by Pippin Williamson and Andrew Munro – 1.1.11
Akismet Anti-Spam: by Automattic – 4.1.6
PowerPack Pro for Elementor: by Team IdeaBox - PowerPack Elements – 2.0.5
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9 – Installed version not tested with active version of WooCommerce 4.6.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Zoho Campaigns: by Zoho Campaigns – 2.0.3 – Installed version not tested with active version of WooCommerce 4.6.1
Zoho Inventory to WooCommerce Bidirectional Stock Sync Plugin: by Kloud Connectors – 1.0 – Installed version not tested with active version of WooCommerce 4.6.1

### Must Use Plugins (1) ###

Plugin Organizer MU: by Jeff Sterup – 10.1.4

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundled (bundled)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-filtered (exclude-from-filtered)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #333 - /cart/
Checkout: #335 - /checkout/
My account: #299 - /dashboard/
Terms and conditions: #757 - /terms-and-conditions/

### Theme ###

Name: Astra
Version: 2.6.0 (update to version 2.6.1 is available)
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 9,533
Oldest: 2020-11-07 18:52:05 -0800
Newest: 2020-12-08 17:55:31 -0800

Failed: 1
Oldest: 2020-08-25 13:27:49 -0700
Newest: 2020-08-25 13:27:49 -0700

Pending: 3
Oldest: 2020-12-09 04:39:01 -0800
Newest: 2020-12-15 16:09:06 -0800

Thank you for sharing the necessary information that I requested. The fatal error shows some errors related to your 3rd party plugin woocommerce_email_cuztomizer_with_drag_and_drop_builder. I recommend deactivating the plugin and monitoring the order notification emails.

If this is something that you are not comfortable testing on your live site, it sounds like a staging site would be a good idea. If your host doesn’t offer that option, we recommend WP Staging for quickly spinning up a new test site.

Let us know how that goes!

If you check carefully, that plugin’s error is just regarding not being able to update. So I’m not sure how it is connected to having issues with the email. I’ve used this plugin for months now and did not cause issues at all with emailing, so I can’t really point my finger to that plugin because it has been working well up until now. It’s just a customizer, so how could it even affect the triggering of sending emails? It’s still Woocommerce that triggers the email to be sent, not the customizer.

• This reply was modified 3 years, 11 months ago by zsaqadra.

I understand you are not convinced about deactivating the email customizer plugin to test the email notification skipping behavior.

Even though it is an email Customizer plugin, we don’t know if there is any code in the plugin that could have caused a conflict with the WooCommerce core file.

I would still recommend doing a conflict test to rule out that doubt.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.